Customer Experience Ambassador

2 months ago


College Park, Maryland, United States Hertz Full time
Customer Experience Specialist

The Customer Experience Specialist is a key role in delivering exceptional service to our customers, driving customer satisfaction and retention, and creating a culture of empowerment for employees to provide outstanding service.

Key Responsibilities:

  • Provide first-class customer service, resolving issues promptly and professionally.
  • Act as the primary liaison for the management team, updating and communicating on Net Promoter Score (NPS) performance actions and decisions.
  • Analyze NPS results to identify areas for improvement and develop plans to enhance guest satisfaction.
  • Coach and guide employees to understand customer needs, providing feedback and individual coaching when needed.
  • Ensure adherence to corporate policies and procedures.

Requirements:

  • 3+ years of experience in customer service, operations, and sales.
  • Rental car experience a plus.
  • Excellent customer service, communication, and leadership skills.
  • Strong problem-solving and decision-making skills.

Benefits:

  • Competitive pay: $15 per hour.
  • Medical, dental, and vision plan options.
  • Retirement programs, including 401(k) employer matching.
  • Paid parental leave and adoption assistance.
  • Employee assistance program.
  • Educational reimbursement and discounts.
  • Voluntary insurance programs.
  • Perks and discounts.


  • College Park, Maryland, United States Hertz Full time

    About the RoleWe are seeking a highly skilled Customer Experience Specialist to join our team. In this role, you will be responsible for delivering exceptional customer service, creating a culture of empowerment among employees, and driving guest satisfaction.Key ResponsibilitiesProvide customer service that exceeds expectations, resulting in high levels of...


  • Lexington Park, Maryland, United States Red Robin Corporate Full time

    At Red Robin Corporate, we're looking for a dynamic Service Ambassador to join our team!About the Role:This is a fantastic opportunity to showcase your exceptional customer service skills and make a real difference in our guests' experiences. As a Service Ambassador, you will be responsible for providing an outstanding first impression by displaying a...


  • College Park, Maryland, United States Maverick Marketing Full time

    Company OverviewMaverick Marketing is a pioneering force in delivering exceptional client experiences, combining innovative products and solutions to empower businesses to build, operate, and grow their brands.We are seeking a driven and enthusiastic individual to join our Client Support team as we continue to expand our client portfolio and work culture....


  • College Park, Maryland, United States SEOULSPICE Full time

    Role OverviewWe are seeking a highly motivated Shift Leader to support our General Manager in delivering exceptional customer experiences at SEOULSPICE.


  • Lexington Park, Maryland, United States Family Dollar Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to excel in our Customer Service team as a Retail Sales Associate.Key Responsibilities:Provide exceptional service to customers, ensuring their satisfaction and loyalty.Greet customers warmly and assist them with selecting merchandise that meets their needs.Accurately complete...


  • Severna Park, Maryland, United States Planet Fitness Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Representative. As a key member of our staff, you will be responsible for providing exceptional service to our members, prospective members, and guests.Key Responsibilities:Answer phone calls in a friendly manner using our information scriptGreet...

  • Cleaning Ambassador

    3 weeks ago


    Lexington Park, Maryland, United States Buffalo Wild Wings Full time

    About UsBuffalo Wild Wings is a dynamic workplace where every day is an opportunity to create legendary experiences for our guests. We're passionate about fueling moments worth sharing, and we want you to be part of it.Career OverviewThis role is your chance to join a team that's all about creating unforgettable experiences. As a Cleaning Ambassador, you'll...


  • College Park, Maryland, United States SIXT USA Full time

    Job OverviewWe are seeking a highly skilled Customer Service Agent to join our team at SIXT USA. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers have a seamless and enjoyable rental experience.


  • College Park, Maryland, United States SEOULSPICE Full time

    About SEOULSPICEWe're a Korean restaurant chain that's passionate about sharing food, culture, and hospitality. Our team is guided by values that promote growth and development, and we're committed to creating an inclusive and diverse workplace where everyone has the opportunity to grow and thrive.Job DescriptionAs a Restaurant General Manager, you'll be...

  • Clinical Therapist

    2 weeks ago


    College Park, Maryland, United States Cross Country Allied Full time

    Explore a rewarding career as an outpatient physical therapist with Cross Country Allied.About the JobWe are seeking a skilled and experienced physical therapist to provide top-notch patient care in College Park, Maryland.Key ResponsibilitiesAssess patients' mobility, strength, and function to develop personalized treatment plans.Collaborate with healthcare...


  • College Park, Maryland, United States The Sherwin-Williams Company Full time

    **Job Overview:**The Sherwin-Williams Company is seeking a highly motivated and results-driven Customer Service and Sales Representative to join our team in Mitchellville, MD.As a Customer Service and Sales Representative, you will be responsible for providing exceptional customer service and selling our products to meet or exceed sales goals.Key...


  • College Park, Maryland, United States Wal-Mart Stores , Inc. Full time

    **About the Role**We are seeking a skilled Retail Sales Associate to join our team at Wal-Mart Stores, Inc. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, driving sales growth, and maintaining a high level of product knowledge.Responsibilities:Engage with customers, answering questions and making...


  • College Park, Maryland, United States The Sherwin-Williams Company Full time

    We are hiring a talented Sales and Customer Support Specialist to join our team at The Sherwin-Williams Company. In this role, you will be responsible for ensuring high levels of customer satisfaction through excellent sales service.The estimated salary for this role is $42,000 - $62,000 per year, depending on experience.Job Overview:As a key member of our...


  • College Park, Maryland, United States BH Full time

    About BHOM Student LivingBHOM Student Living is a leading provider of student housing solutions. Our mission is to create vibrant communities that foster personal growth, academic success, and social connections.Salary Range$15.00 - $15.00 per hour, based on experience and qualifications.Job DescriptionWe are seeking an enthusiastic and organized Community...


  • College Park, Maryland, United States Preflight Parking Full time

    Job OverviewPreflight Airport Parking is an off-airport parking facility that has serviced the Atlanta airport for over 20 years. Our goal is to provide a clean, safe, and courteous parking experience for our customers.

  • Sales Associate

    24 hours ago


    Lexington Park, Maryland, United States Ollie's Bargain Outlet, Inc. Full time

    Ollie's Bargain Outlet, Inc. is a dynamic retail environment seeking a Sales Associate - Customer Experience Specialist to join our team. The ideal candidate will possess excellent communication skills, be knowledgeable about products and promotions, and provide exceptional customer service.As a Sales Associate, you will be responsible for:Greeting and...


  • Severna Park, Maryland, United States Massage Envy Full time

    Competitive Compensation and BenefitsWe offer a competitive base salary of $45,000 - $60,000 per year, plus bonuses. Additionally, you'll enjoy employer-paid healthcare, including medical, dental, and vision plans. We also offer a matching 401(k) program, paid time off, and an Employee Assistance Program.

  • Restaurant Team Member

    24 hours ago


    Lexington Park, Maryland, United States Domino's Pizza LLC Full time

    About UsAt Domino's Pizza LLC, we pride ourselves on providing high-quality food and exceptional customer service. Our goal is to create a positive dining experience for our guests.Salary Range: $12-$15 per hourJob Description:Job Responsibilities:Provide outstanding customer service, responding promptly to guest inquiries and resolving any issues that may...


  • College Park, Maryland, United States Zoomcar Full time

    **Job Summary:**We are seeking a highly skilled Data Security Platform Manager to join our team. As a key member of our Public Sector business, you will be responsible for ensuring the successful implementation and continued growth of our Intelligence Community (IC) customer base.The ideal candidate will have in-depth knowledge of the IC, including deep...


  • College Park, Maryland, United States Zoomcar Full time

    **Job Description:**We are seeking a highly skilled Cloud Data Governance Lead to join our team. As a key member of our Public Sector business, you will be responsible for ensuring the successful implementation and continued growth of our Intelligence Community (IC) customer base.The ideal candidate will have in-depth knowledge of the IC, including deep...