Sales Operations Coordinator

4 weeks ago


Gaithersburg, Maryland, United States Learning Without Tears Full time
Job Description

About Learning Without Tears: We are a family-owned company dedicated to providing top-notch education products, professional learning, and digital resources for educators and children. Our innovative and collaborative environment drives us to make a difference in educators' and children's lives.

The Sales Operations Coordinator plays a crucial role in supporting the sales and customer success teams. Key responsibilities include:

Sales Operations Support:
  • Reconciling sales orders with Salesforce opportunities to ensure accuracy of closed-won opportunities.
  • Processing account, opportunity, and lead reassignments in accordance with Standard Operating Procedures.
  • Assisting in creating and maintaining Standard Operating Procedures to ensure all processes are well-documented.
  • Providing guidance to internal and external stakeholders on workflow best practices and Standard Operating Procedures.
Data Management & Hygiene:
  • Maintaining Salesforce account hygiene by identifying and merging duplicate records in collaboration with relevant teams.
  • Managing the creation of new accounts in Salesforce according to Standard Operating Procedures.
  • Representing Sales Operations in Data Management team meetings and ensuring proper alignment with best practices.
  • Fulfilling requests to merge Salesforce accounts and contacts in adherence to Standard Operating Procedures.
Daily Queue Management:
  • Monitoring and managing the Sales Ops Support Queue, collaborating with teams to resolve cases or escalate when needed.
  • Overseeing the Data Management Queue and ensuring proper escalation of webstore-related cases.
Collaboration & Special Projects:
  • Partnering with the Rev Ops team to prioritize sales team needs, devise solutions, and drive projects to completion.
  • Participating in special projects, including system implementations, process improvements, and sales initiatives.

Requirements:

  • B.A. or B.S. in Business or related field preferred.
  • 2+ years of Sales Operations experience preferred.
  • 2+ years of experience working with CRM tools such as Salesforce preferred.
  • Expertise with MS Office.
  • Excellent verbal and written communication skills.
  • Excellent organizational skills with the ability to handle multiple projects at once while completing quality work on a timely basis.
  • Excellent attention to detail.
  • Ability to work both independently (with direction) and with a team.
  • Strong interpersonal skills in collaborating with coworkers.
  • Strong problem-solving capabilities.

Why Learning Without Tears:

We offer a competitive benefits package, including medical, prescription, dental, vision, short and long-term disability, life insurance, paid family leave, pet insurance, standing desks, flexible scheduling, and more.

Apply now at [insert link].

Learning Without Tears is an Equal Opportunity and Affirmative Action Employer.


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