Operations Director

6 days ago


Gaithersburg, Maryland, United States At Home Stores LLC Full time
Operations Lead Job Description

At At Home Stores LLC, we are seeking a highly skilled and experienced Operations Lead to join our team. As an Operations Lead, you will play a critical role in ensuring the smooth operation of our stores, providing exceptional customer service, and driving sales growth.

Key Responsibilities:
  • Oversee store processes and procedures to ensure compliance with company standards.
  • Provide expertise in all operation processes, including opening, closing, training, and delegation of tasks.
  • Ensure accurate and timely execution of store opening, closing, and Front-End processes.
  • Coordinate with the Operations Manager to maximize staffing effectiveness and support traffic, sales, and customer experience.
  • Participate in Task Management by planning and executing daily/weekly zone workload and assigning tasks to deliver on store, department, sales goals, and guest engagement.
  • Support the store team in areas of customer satisfaction, inventory control/shrink, safety, loss prevention expense control, and customer experience.
  • Drive productivity by training, coaching, planning, monitoring, and appraising results.
  • Leverage daily interactions and team huddles to communicate and teach/train topics that support the customer experience.
  • Participate in all freight processes for incoming freight and/or transitions.

Requirements:

  • At least 18 years old.
  • Ability to work a flexible schedule, including nights, weekends, and some holidays.
  • Flexible and creative with an ability to handle multiple tasks where priorities shift with the demands of the business.


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