Customer Service Ambassador

5 days ago


Fort Myers, Florida, United States Pacifica Senior Living Fort Myers Full time
Job Summary

Pacifica Senior Living Fort Myers is seeking a highly skilled and customer-focused Customer Service Ambassador to join our team. As a key member of our community, you will be responsible for providing exceptional service to our residents and their families, ensuring a warm and welcoming experience.

Key Responsibilities
  • First Impressions: Greet residents and families upon arrival, setting the tone for a positive experience.
  • Point of Reference: Serve as a trusted resource for residents and families, providing assistance and information to meet their needs.
  • Personalized Solutions: Understand and address the unique needs of our residents and families, delivering tailored solutions to enhance their experience.
  • Community Knowledge: Develop in-depth knowledge of our community and surrounding areas, making informed recommendations to residents and families.
  • Event Planning: Coordinate events, excursions, and transportation as requested by residents and families.
  • Communication: Respond to phone calls, make reservations, and distribute messages or mail as needed.
  • Issue Resolution: Address resident and family concerns, providing prompt and effective solutions.
Requirements
  • Experience: Proven track record as a concierge or in a customer service role.
  • Language Skills: Proficiency in English; multilingualism is highly valued.
  • Communication Skills: Excellent verbal and written communication skills.
  • Interpersonal Skills: Polite, confident, and patient with a strong ability to multitask and manage time effectively.
  • Education: High school diploma; degree in a relevant field is an asset.
Work Schedule

Monday to Friday, 8:30 am to 5:00 pm



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