Client Engagement Coordinator

1 week ago


North Wales, Pennsylvania, United States Gwynedd Manufacturing Inc Full time

Gwynedd Manufacturing Inc is a state-of-the-art manufacturing facility dedicated to producing quality products for the US Department of Defense and various US Federal Law Enforcement Agencies. As an innovative company, we strive to continuously develop new technology and drive process improvement.

A Customer Service Specialist is responsible for engaging and supporting customers via multiple mediums, including phone, email, ticket systems, chat/SMS, social media, and order management systems. Key responsibilities include promptly responding to customer inquiries, troubleshooting, handling customer issues, placing/adjusting orders, shipping, upholding compliance programs, and coordinating efforts with several departments to satisfy customer needs.

Key Responsibilities:

  • Providing introductory information to new customers
  • Ensuring customer satisfaction with products or services
  • Following up with clients to check on their satisfaction
  • Letting customers know about additional products or services
  • Determining the quickest ways to answer customer questions
  • Escalating queries and concerns
  • Troubleshooting common issues with products or services
  • Working with a team of CSRs and other departments to find solutions
  • Ability to accurately reply to up to 80 emails or tickets per day
  • Providing E-Commerce Order Management Support

Qualifications:

  • Excellent written and verbal communication skills
  • Ability to professionally address issues and solve problems
  • Thriving in a fast-paced environment while maintaining a sincere commitment to helping customers
  • Minimum type speed of 40 WPM with high accuracy
  • Excellent customer service skills and ability to put customers first
  • Understanding of technical product information and industry/market space
  • Commitment to understanding and adhering to industry regulations and company compliance programs
  • Able to attend industry trade shows as needed

Salary: $55,000 - $70,000 per year



  • North Wales, Pennsylvania, United States River Oaks Homecare Full time

    Job OverviewRiver Oaks Homecare seeks a Support Services Coordinator to join our dynamic team. As a DSP, you will provide essential support and encouragement to individuals with disabilities, helping them achieve their goals and live fulfilling lives.Responsibilities:Social Interaction - Plan and participate in social and recreational activities that promote...


  • North Wales, Pennsylvania, United States Bank of America Full time

    At Bank of America, we foster a culture of Responsible Growth to help make financial lives better through the power of every connection. Our goal is to deliver exceptional client experiences while being a great place to work for our teammates around the world.We are devoted to being a diverse and inclusive workplace for everyone, investing in our teammates...


  • North Wales, Pennsylvania, United States Banfield Full time

    About BanfieldBanfield Pet Hospital is a leading provider of veterinary care, dedicated to the wellness of our people and profession. As a Client Service Coordinator, you will be part of a dynamic team that prioritizes client satisfaction and employee growth.The ideal candidate will have one year of related experience, customer service skills, and a high...


  • North Wales, Pennsylvania, United States Banfield Full time

    Job OverviewWe are seeking a highly skilled Pet Care Coordinator to join our team at Banfield Pet Hospital. As a key member of our client service team, you will play a vital role in ensuring the smooth flow of clients and pets through our hospital.As a Pet Care Coordinator, you will be responsible for promoting hospital services, maximizing productivity, and...


  • North Wales, Pennsylvania, United States Volpe Enterprises Inc Full time

    **About Us**Volpe Enterprises Inc. is a leading design-build firm specializing in Kitchen, Bathroom, Basement, Laundry, and Addition Remodels.We are seeking a highly organized and client-focused Remodeling Project Coordinator Specialist to join our team.The ideal candidate will guide clients through the materials selection process, ensuring their choices...


  • North Wales, Pennsylvania, United States Volpe Enterprises Inc Full time

    Job SummaryVolpe Enterprises Inc is seeking a highly organized and client-focused Selections Coordinator to join our team. As a crucial link between the design team, clients, estimating, and project managers, you will ensure exceptional results and a seamless remodeling experience for our clients.Key Responsibilities:Client Consultations: Assist clients in...


  • North Wales, Pennsylvania, United States Banfield Full time

    Responsibilities and RequirementsWe are seeking a highly motivated and detail-oriented individual to join our team as a Pet Service Coordinator. The successful candidate will possess:Excellent communication and interpersonal skills.Ability to multitask and prioritize tasks efficiently.Basic computer skills and proficiency in Microsoft Office.A high school...


  • North Wales, Pennsylvania, United States Gwynedd Manufacturing Inc Full time

    Gwynedd Manufacturing, a leading defense contractor in North Wales, is a cutting-edge manufacturing facility dedicated to producing high-quality products for the U.S. Department of Defense and various U.S. Federal Law Enforcement Agencies. As an innovative company with a wide range of products, we strive to continuously develop new technology and drive...


  • North Wales, Pennsylvania, United States Gwynedd Manufacturing Inc Full time

    Gwynedd Manufacturing Inc is a leading defense contractor in North Wales, dedicated to producing high-quality products for the US Department of Defense and various US Federal Law Enforcement Agencies. As an innovative company, we strive to continuously develop new technology and drive process improvement.A Support Team Lead is responsible for engaging and...


  • North Wales, Pennsylvania, United States Advantage Solutions Full time

    Take your career to the next level as a Product Demonstration Manager with Advantage Solutions, where you will play a crucial role in driving sales and customer engagement.About the Role:We are seeking an experienced Event Manager to lead our product demonstration team. As a Product Demonstration Manager, you will be responsible for overseeing all aspects of...


  • North Wales, Pennsylvania, United States Sunrise Senior Living Full time

    About the RoleWe are seeking an experienced and compassionate Memory Care Specialist to lead our team in providing exceptional care and services to seniors with dementia. This leadership role will be responsible for overseeing the reminiscence neighborhood, ensuring the highest quality of life for our residents.Key ResponsibilitiesLead the reminiscence...


  • North Wales, Pennsylvania, United States Volpe Enterprises Inc Full time

    Transforming Client Vision into RealityWe are seeking a highly skilled Design Implementation Specialist to join our team at Volpe Enterprises Inc. As a key member of our design team, you will play a vital role in delivering exceptional client experiences by guiding clients through the materials selection process.Job Responsibilities:Client...


  • North Wales, Pennsylvania, United States Volpe Enterprises Inc Full time

    We are looking for a highly skilled Bookkeeping Professional to join our team at Volpe Enterprises Inc in North Wales, PA. The estimated annual salary for this position is around $50,000-$60,000.About the Job:Perform a wide range of bookkeeping and accounting tasks to support the accounting team and ensure accurate financial reporting.Process accounts...


  • North Wales, Pennsylvania, United States Volpe Enterprises Inc Full time

    Exceptional Client Experience SpecialistWe are seeking a highly organized and detail-oriented Design and Selections Expert to join our team at Volpe Enterprises Inc. As a key member of our design-build firm, you will play a vital role in guiding clients through the materials selection process, ensuring their choices align with the project's design vision,...

  • Financial Assistant

    1 week ago


    North Wales, Pennsylvania, United States Volpe Enterprises Inc Full time

    We are looking for a highly skilled Financial Assistant to join our team at Volpe Enterprises Inc in North Wales, PA. The estimated annual salary for this position is around $55,000-$65,000.About the Job:Perform a wide range of general accounting, bookkeeping, and clerical duties to support senior staff and management in reaching monthly, quarterly, and...


  • North Wales, Pennsylvania, United States Atorus Research Full time

    About Atorus ResearchAtorus Research is a leading provider of statistical computing environment (SCE) projects, and we are seeking an experienced IT Project Manager to oversee client implementations.Job OverviewThe successful candidate will be responsible for managing multiple projects simultaneously, ensuring timely delivery, and maintaining strong...


  • North Wales, Pennsylvania, United States Astrix Technology Full time

    Job TitleSAMPLE MANAGEMENT COORDINATOR AT ASTRIX TECHNOLOGYAbout UsAstrix Technology is a leading company in the field of technology and innovation. We are dedicated to providing our clients with cutting-edge solutions that meet their needs.Job DescriptionThis role will be responsible for managing lab samples and inventory in a database for -70C freezers....


  • North Wales, Pennsylvania, United States Volpe Enterprises Inc Full time

    Volpe Enterprises Inc Job DescriptionThe company Volpe Enterprises Inc is currently seeking an experienced Accounting Associate to join their team. This position will be responsible for a wide range of general accounting, bookkeeping, and clerical duties to support senior staff and management in reaching monthly, quarterly, and annual reporting...


  • North Versailles, Pennsylvania, United States Jackson Hewitt - 757 Full time

    Job DescriptionThe ideal candidate is a resourceful self-starter who excels in an autonomous work environment and collaborates effectively within a team. This individual should be adaptable, able to prioritize tasks efficiently, and enjoy connecting with clients in a fast-paced setting.Situated within one of the largest retailers, Walmart, this role offers a...


  • North Versailles, Pennsylvania, United States Jackson Hewitt - 757 Full time

    As a Seasonal Tax Preparer in Walmart, you will be part of the Jackson Hewitt team at 757. This role is perfect for individuals who are resourceful, self-motivated, and enjoy working independently as well as part of a team.Job DescriptionWe welcome candidates from various backgrounds and experience levels to apply for this opportunity.You will work within...