Client Engagement Coordinator
1 week ago
Gwynedd Manufacturing Inc is a state-of-the-art manufacturing facility dedicated to producing quality products for the US Department of Defense and various US Federal Law Enforcement Agencies. As an innovative company, we strive to continuously develop new technology and drive process improvement.
A Customer Service Specialist is responsible for engaging and supporting customers via multiple mediums, including phone, email, ticket systems, chat/SMS, social media, and order management systems. Key responsibilities include promptly responding to customer inquiries, troubleshooting, handling customer issues, placing/adjusting orders, shipping, upholding compliance programs, and coordinating efforts with several departments to satisfy customer needs.
Key Responsibilities:
- Providing introductory information to new customers
- Ensuring customer satisfaction with products or services
- Following up with clients to check on their satisfaction
- Letting customers know about additional products or services
- Determining the quickest ways to answer customer questions
- Escalating queries and concerns
- Troubleshooting common issues with products or services
- Working with a team of CSRs and other departments to find solutions
- Ability to accurately reply to up to 80 emails or tickets per day
- Providing E-Commerce Order Management Support
Qualifications:
- Excellent written and verbal communication skills
- Ability to professionally address issues and solve problems
- Thriving in a fast-paced environment while maintaining a sincere commitment to helping customers
- Minimum type speed of 40 WPM with high accuracy
- Excellent customer service skills and ability to put customers first
- Understanding of technical product information and industry/market space
- Commitment to understanding and adhering to industry regulations and company compliance programs
- Able to attend industry trade shows as needed
Salary: $55,000 - $70,000 per year
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1 week ago
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