Close Support Specialist
2 days ago
Arcadia Strategy Group LLC is seeking a skilled Close Support Technician to provide top-notch support and problem resolution for information technology products, access administration, and/or applications. As a key member of our team, you will interact with users to troubleshoot and resolve hardware, software, and performance problems for customers using mainframe, LANs, PCs, and printers.
Key Responsibilities:
- Provide timely and dependable desktop and access administration support as well as problem resolution within the team
- Interact with customers on-site in response to IT requests and problem resolution
- Resolve technical issues relating to multiple operating environments and various hardware issues (repair, reconfiguration, installation); and issues with various software products and configurations
- Work closely with customers' IT needs and/or problems to ensure they are diagnosed and resolved in a timely fashion, while ensuring appropriate security standards and procedures are employed
- Coordinate projects with appropriate service providers and customers, identify / resolve project issues, and keep customers / project team members informed of projects' statuses
- Provide access administration services (i.e., provide customers access to project-specific applications, databases, and shared files; process access requests, obtain approvals, and serve as a liaison between users and other support offices to resolve / fulfill IT and access administration problems/requirements)
- Perform the physical setup and configuration of desktop hardware and software as needed
Requirements:
- Entry, Mid, and Senior level role, as determined by experience
- Bachelor's degree in relevant field or additional years' experience in lieu of degree
- Excellent interpersonal and customer service skills
- Ability to successfully plan, coordinate, track, and execute multiple tasks with competing priorities
- Ability to work independently and in a team environment with minimum supervision
- Ability to explain rules, procedures, and technical information clearly and accurately, both verbally and in writing
- Demonstrate ability to follow-through on assigned tasks
- Ability to execute multiple tasks in an independent manner
- Willingness to get hands dirty, move equipment, and capable of lifting 20 lbs
- Perform other duties as assigned at the direction of Project Management
- Current TS/SCI + polygraph
Benefits:
At Arcadia Strategy Group LLC, we recognize and reward your contributions. Our benefits for full-time employees include employer-sponsored health insurance, matching 401k retirement plan, and paid leave.
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