Technical Support Specialist

5 days ago


Enon, Ohio, United States The Intersect Group Full time

**Job Summary**

The Intersect Group is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support for hardware, software, and network systems.

**Key Responsibilities:**

  • Utilize remote tools and cloud technology to provide technical support for hardware, software, and network systems.
  • Monitor the severity of data packet loss and take corrective action as needed.
  • Provide accurate verbal instruction to bring equipment to full functionality.
  • Understand and complete proper processes when installing software.
  • Set up new DVR equipment and configure recording settings, including using proper naming conventions.
  • Manage multiple tickets and prioritize them based on emergency level.
  • Read, interpret, and follow procedures described in the internal knowledge base.
  • Maintain inventories and order parts as needed.
  • Provide phone support as needed.

**Requirements:**

  • Customer Service Experience
  • Problem Solving Skills
  • Entry Level IT Experience

**Preferred Qualifications:**

  • Tech Support Experience
  • Help Desk Experience


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