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Customer Service Representative

2 months ago


Yorba Linda, California, United States Goodyear Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Sales Advisor. As a key member of our sales team, you will be responsible for delivering exceptional customer service and driving sales growth.

Key Responsibilities
  • Customer Service: Provide outstanding customer service to ensure guest satisfaction and loyalty.
  • Sales and Service: Meet or exceed sales targets by promoting and selling tires and services to guests.
  • Product Knowledge: Develop and maintain in-depth knowledge of tires and services to effectively communicate with guests.
  • Teamwork: Collaborate with colleagues to achieve sales and service goals.
  • Continuous Improvement: Participate in ongoing training and development to improve sales and service skills.
Requirements
  • Guest Service Experience: Previous experience in a guest-facing role, preferably in the automotive industry.
  • Communication Skills: Excellent verbal and written communication skills to effectively interact with guests and colleagues.
  • Product Knowledge: Ability to learn and maintain knowledge of tires and services.
  • Teamwork: Strong teamwork and collaboration skills to achieve sales and service goals.
About Goodyear

Goodyear is one of the world's largest tire companies, employing approximately 62,000 people and manufacturing products in 46 facilities across 21 countries. Our commitment to innovation and customer satisfaction drives our success.