Customer Service Representative

2 days ago


Yorba Linda, California, United States El Pollo Loco Full time

About the Role:

As a Service Team Member at El Pollo Loco, you will be the face of our brand, providing exceptional customer service and ensuring a positive dining experience for our guests. Your primary responsibilities will include greeting and assisting customers with their orders, processing and assembling orders efficiently, and applying suggestive selling techniques to enhance the customer experience and drive sales. You will also be responsible for maintaining a clean and organized workspace, restocking supplies, and addressing customer feedback and concerns in a professional and courteous manner.

Key Responsibilities:

• Greet and assist customers with their orders in a friendly and helpful manner
• Process and assemble customer orders efficiently, ensuring accuracy and timeliness
• Apply suggestive selling techniques to complete the customer experience and increase sales
• Welcome customer feedback and address any comments or concerns they may have
• Ensure all paper and disposable items are well stocked and available for customers

What We Offer:

At El Pollo Loco, we are committed to providing our team members with a positive and supportive work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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