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Client Engagement Associate

2 months ago

Columbus, Ohio, United States CrossCountry Mortgage Full time

About CrossCountry Mortgage:

CrossCountry Mortgage (CCM) stands as the leading distributed retail mortgage lender in the nation, boasting a workforce of over 7,000 professionals across more than 700 branches. Our company is proud to have been recognized multiple times on the Inc. 5000 list of America's fastest-growing private enterprises, reflecting our commitment to excellence and a vibrant workplace culture.

A Culture of Growth:
At CCM, we have cultivated a unique environment that fosters employee engagement and satisfaction, which in turn drives our overall success. Our entrepreneurial spirit encourages every team member to express their individuality and contribute to our collective progress. You will experience strong support from all levels of the organization and enjoy transparency in our operations.

We offer a competitive compensation structure along with a comprehensive benefits package that includes medical, dental, vision coverage, and a 401K plan. Additional offerings include company-sponsored short-term disability, an employee assistance program, and wellness initiatives.

Position Overview:

We are currently seeking enthusiastic entry-level candidates for a full-time position as a Marketing Analyst. In this role, you will engage with clients to identify their specific needs and demonstrate how our products can assist them in overcoming financial challenges. CrossCountry Mortgage provides an enriching training program designed for individuals pursuing a career in business, with ample opportunities for professional advancement. During the initial training phase, participants will receive hourly compensation while gaining insights into our industry and understanding client interactions through various channels.

As a Marketing Analyst, you will serve as a brand ambassador for CrossCountry, responsible for reaching out to individuals seeking information about their best loan options. You will collaborate closely with Senior Loan Advisors and VPs of Mortgage Banking to explore potential career growth opportunities. We also support your professional development by covering pre-licensing education and providing study materials to facilitate your transition into the Loan Advisor role, where earnings typically range from $50,000 to $100,000. Our workplace is designed to be enjoyable and rewarding, ultimately leading to pathways for career progression.

Key Responsibilities:

  • Manage inbound calls through the corporate phone system.
  • Collaborate with lending teams to enhance customer service.
  • Acquire knowledge of the mortgage sector and effective conversion strategies.
  • Assist originators in lead generation by coordinating communication.
  • Create personalized customer service experiences for potential clients.
  • Classify and differentiate each lead contacted.
  • Effectively handle and direct incoming marketing inquiries.
  • Apply training in real-time client interactions.
Qualifications and Skills:
  • Bachelor's degree in business administration or a related field is preferred.
  • Strong communication abilities.
  • Proficiency in Microsoft Outlook and Excel.
  • Basic computer skills.
  • Ability to meet tight deadlines and prioritize tasks.
This job description aims to provide essential information regarding the role's scope and the general nature of the work performed. It is not intended to be an exhaustive list of qualifications, skills, duties, responsibilities, or working conditions associated with the position.

CrossCountry Mortgage, LLC is committed to offering more than just a job; we provide a pathway to a fulfilling career.