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Administrative Support Specialist

2 months ago

Grand Rapids, Michigan, United States Foundation Partners LLC Full time
{"title": "Administrative Assistant", "description": "Transforming Funeral Care through Innovation and Service

At Foundation Partners Group, we are revolutionizing the funeral industry by combining cutting-edge technology with compassionate care. As an Administrative Assistant, you will play a vital role in supporting our mission to provide exceptional service to families and communities across the country.

Key Responsibilities:
  • Compassionate Communication: Provide exceptional phone etiquette, greet and interact with families, and handle inquiries with empathy and professionalism.
  • Technical Expertise: Familiarize yourself with Microsoft Office Suite, company software programs, email, social media, and online portals to ensure seamless communication and data management.
  • Clear Communication: Develop strong communication and grammatical skills to proof work and ensure accuracy in all correspondence.
  • Meticulous Attention to Detail: Monitor accounts and financials related to receipt books, deposit policies, and receivables, and close accounts when necessary.
  • Follow-through: Ensure all funeral service delivery items, such as cremation permitting, death certificate filing, and other documentation, are completed professionally and promptly.
  • Preparation Excellence: Maintain a neat and organized office area, take responsibility for inventory, and reorder office supplies as needed.
  • Active Team Member: Participate in weekly updates with supervisors to share resources and ideas, and complete monthly and quarterly financial and administrative processes.
Requirements:
  • Education: High school diploma or equivalent
  • Experience: Minimum three years of work experience in a small business office environment, with funeral industry experience a plus
  • Technical Skills: Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and ability to learn multiple computer software, systems, and office equipment
  • Soft Skills: High attention to detail, accuracy, and follow-up skills, with excellent communication and interpersonal skills
Benefits:
  • Competitive Salaries: Competitive salaries and performance incentives
  • Team Member Benefits: Medical, dental, prescription, and vision insurance options, 401k with company match, and company-paid life insurance, long-term disability, and short-term disability
  • Professional Growth: Opportunities for career advancement and professional development

We are committed to creating a supportive and inclusive work environment that values diversity, equity, and inclusion. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at Foundation Partners Group.", "lang_code": "en-US"}