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Customer Service Ambassador

2 months ago

Marlton, New Jersey, United States Bet365 Full time
Job Overview

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Assist and provide an enjoyable experience for our customer base.
  • Investigate customer inquiries through internal tools, liaise with internal departments, and escalate through the Customer Service team.
  • Communicate effectively and efficiently with our customer base through various channels.
  • Respond to customer requests and complaints in a timely and courteous manner by providing a resolution.
  • Perform internal tasks to help enhance the customer's perspective of our platform.
  • Display a strong understanding and awareness of policies, procedures, and licensing requirements.
  • Promote responsible gambling practices.
Requirements
  • Ability to work well individually and in team settings.
  • Excellent verbal and written communication skills.
  • Excellent listening skills.
  • Passion for delivering exceptional customer service.
  • Willingness to learn and grow your own knowledge.
  • Close attention to detail.
  • Ability to multi-task in a fast-paced environment.
  • Effective and creative problem solver.
  • Efficient typing, literacy, and numeracy skills.
  • Ability to obtain licensing in applicable states where Bet365 operates.
About Us

Bet365 is a leading online gaming company with a strong reputation for innovation and customer service. We offer a dynamic and supportive work environment, with opportunities for career growth and development. Our team is passionate about delivering exceptional customer experiences and we are committed to providing the best possible support to our customers.