Customer Service Ambassador

2 months ago


Marlton, New Jersey, United States Bet365 Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Bet365. As a key member of our customer-facing team, you will be responsible for providing exceptional support and service to our customers, ensuring their experience with our platform is enjoyable and seamless.

Key Responsibilities
  • Customer Support: Assist and provide an enjoyable experience for our customer base, responding to inquiries and resolving issues in a timely and courteous manner.
  • Communication: Communicate effectively and efficiently with our customer base through various channels, including Live Chat, email, and phone.
  • Problem-Solving: Respond to customer requests and complaints, providing a resolution and escalating issues as necessary.
  • Internal Tasks: Perform internal tasks to enhance the customer's perspective of our platform, including data entry and quality assurance.
  • Policies and Procedures: Demonstrate a strong understanding and awareness of policies, procedures, and licensing requirements.
  • Responsible Gaming: Promote responsible gaming practices and ensure compliance with regulatory requirements.
Requirements
  • Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to communicate effectively with customers and internal stakeholders.
  • Problem-Solving Skills: Demonstrate strong problem-solving skills, with the ability to analyze issues and provide effective solutions.
  • Attention to Detail: Possess close attention to detail, with the ability to accurately complete tasks and maintain high-quality standards.
  • Teamwork: Demonstrate the ability to work well individually and in team settings, with a strong focus on collaboration and customer satisfaction.
  • Adaptability: Possess a flexible approach to work, with the ability to adapt to changing priorities and deadlines.
What We Offer
  • Competitive Salary: A competitive hourly rate of pay, with opportunities for career growth and development.
  • Benefits Package: A comprehensive benefits package, including company-funded healthcare, 401K plan, paid vacation days, and more.
  • Training and Development: Comprehensive training and development opportunities, including onboarding, coaching, and mentoring.


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