Customer Service Representative
2 weeks ago
Tuition Options LLC is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our call center team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring a positive experience for our customers.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Utilize auto-dialer technology to efficiently manage call queues
- Develop and maintain strong relationships with customers through effective communication and problem-solving skills
- Stay up-to-date on product knowledge and federal, state, and local servicing and legal requirements
- Collaborate with team members to achieve team goals and objectives
Requirements:
- 1-2 years of customer service experience preferred
- Excellent communication and problem-solving skills
- Ability to multitask and work in a fast-paced environment
- Proficiency in computer skills, including Outlook, Excel, and Word
What We Offer:
- Competitive salary commensurate with experience
- Hybrid work schedule available after six-month training period
- Benefits for full-time employees
Tuition Options LLC is a third-party student loan servicer that partners with schools of all sizes and types across the country. Our software platform and loan servicing team help to lessen the administrative burden of managing payment plans and institutional loan programs for school clients.
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