Sales Associate, Customer Experience Specialist

2 weeks ago

Marlton, New Jersey, United States Knitwell Group Full time

About Us
LOFT creates modern, feminine, versatile clothing for women with one common style goal: to look and feel confident wherever the day takes them. We empower women to find their authentic self-expression because feeling like yourself is always in style.

About the Role
As a Sales Associate, you are the ultimate brand ambassador. You create authentic connections with customers and guide their shopping journey by offering personalized styling recommendations. You help keep the store looking beautiful by ensuring merchandise is well-organized and in the right place on the sales floor, ready to impress customers. You'll collaborate with your team to create personalized customer experiences and support our always-inviting environment on the sales floor.

The Impact You Can Have
Connect with customers and listen to their needs to create personalized customer experiences.
Share product knowledge and recommendations to help style the customer.
Use brand behaviors and personalized service to drive brand loyalty.
Uphold the highest visual and operational standards while keeping the focus on the customer.
Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
Partner with store leaders to achieve individual goals and daily expectations.
Build productive relationships by sharing ideas and being helpful to others.

What We're Looking For
You'll bring to the role Sales Associate or customer-focused experience (preferred).
Brings a hospitality mindset when engaging with customers.
Flexible availability - including evenings, weekends, and holidays.
Technology proficient and ability to operate a point-of-sale system.
Takes initiative in making thoughtful decisions.

Benefits
Merchandise discount across our brands: 50% off regular-priced merchandise at Ann Taylor and LOFT, plus you may also be eligible for discounts at other Knitwell Group brands.
Support for your individual development plus opportunity for growth within our family of brands.
A culture of giving back - opportunities to support our philanthropic partners that benefit local communities.

Equal Employment Opportunity
The Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all employment decisions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business. The Company welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the application process.

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