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Fairview Customer Service Representative

2 months ago

Springfield, Massachusetts, United States Teleperformance Philippines Full time

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team at Teleperformance Philippines. As a Customer Service Specialist, you will be responsible for providing excellent customer service through active listening, handling customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Handle customer inquiries via inbound calls and email
  • Provide proactive solutions to customer issues
  • Work with confidential customer information in a secure manner
  • Communicate effectively with customers to resolve issues

Requirements:

  • Filipino citizen or with equivalent legal status
  • Proven English communication skills
  • Strong logic and problem-solving skills
  • Availability to work in various shifts
  • Organization and work prioritization skills