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Customer Service Engineer

2 months ago

Austin, Texas, United States Insight Global Full time

Insight Global is seeking a proficient Field Service Engineer dedicated to optimizing the operational efficiency of hardware associated with 3D printing systems at client locations.

The successful candidate will play a vital role in providing technical support to clients, which includes responsibilities such as installation, relocation, maintenance, and ongoing support.

KEY RESPONSIBILITIES:

  • Execute repairs on equipment for clients, taking into account their warranty and service agreement conditions.
  • Assess and comprehend unique customer configurations, including the materials and software utilized.
  • Gauge customers' capabilities and readiness for self-service maintenance tasks.
  • Carry out designated preventive maintenance tasks as directed by the Service Manager.
  • Identify the financial implications of system failures for clients.
  • Effectively use diagnostic tools such as Oscilloscopes, Multi-meters, Laser Power Meters, and Vacuum Gauges.
  • Exhibit exceptional interpersonal and communication skills.
  • Tailor service delivery to align with clients' product usage.
  • Address specific client requirements to enhance service quality.
  • Understand the economic impact of system failures on clients.

REQUIREMENTS: Travel may be required, along with access to reliable transportation, a valid driver's license, and a clean driving record.

PHYSICAL DEMANDS: Candidates should be capable of climbing, balancing, stooping, kneeling, crouching, reaching, sitting, and engaging in frequent conversations. The position may involve working with equipment that presents electrical hazards, high-power lasers, and photo-polymer resins; moderate physical activity is required, including handling objects weighing up to 50 pounds occasionally and/or up to 20 pounds frequently.

At Insight Global, we are committed to fostering diverse and inclusive workplaces where individuals can authentically express themselves every day. As an equal opportunity/affirmative action employer, we value every individual.

Qualified candidates will be considered for employment without regard to race, color, ethnicity, religion, gender (including pregnancy), sexual orientation, gender identity, marital status, national origin, ancestry, genetic traits, age, disability, veteran status, military service, or any other characteristic protected by applicable laws and regulations.

If you require assistance or reasonable accommodation due to a disability during the application process, please make a request through appropriate channels.

For insights into how we manage your private data, please refer to Insight Global's Workforce Privacy Policy.

ADDITIONAL QUALIFICATIONS:

  • Experience in the repair of 3D printing systems.
  • Military experience is a plus.
  • A high school diploma is required.
  • A minimum of 3 years of Field Service experience is essential.
  • At least 2 years of relevant experience in troubleshooting, configuring, installing, and repairing electronic systems.
  • Strong knowledge of electro-mechanical device repairs.
  • Proficiency in MS Office, computer skills, and Windows operations.
  • Outstanding communication skills with prior experience in Customer Support.