Field Service Engineer

1 week ago

Austin, Texas, United States Thermo Fisher Scientific Full time
Job Title: Field Service Engineer

Thermo Fisher Scientific is seeking a highly motivated and detail-oriented Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for providing excellent service to our customers by performing instrument service processes and procedures, including solving issues, implementing repairs, and completing preventive maintenance.

Key Responsibilities:
  • Perform instrument service processes and procedures, including solving issues, implementing repairs, and completing preventive maintenance.
  • Provide excellent service to customers by communicating effectively and resolving issues in a timely manner.
  • Work independently and as part of a team to achieve business objectives.
  • Develop and maintain strong relationships with customers to understand their needs and provide additional service solutions.
  • Document repair actions and report timely to ensure customer satisfaction.
Requirements:
  • Bachelor's degree or higher in Engineering, such as Chemical, Bio-medical, Mechanical, or Electrical.
  • Must be legally authorized to work in the United States without requiring sponsorship.
  • Possess a valid driver's license with a history of a good driving record.
  • Flexibility to relocate within the United States upon completion of the 12-month Apprentice Program, if applicable.
  • Professional capacities in communication, self-motivation, collaborative and independent work, leadership, and communication skills.
Preferred Experience:
  • Customer Service experience.
  • Student leadership experience and/or academic project work related to testing, repairing, and servicing technical equipment.
  • Familiarity with laboratory concepts and chemistry terminology.
  • Previous experience or internships in a related field.
Benefits:
  • Company car and fuel expenses provided.
  • $5,000 sign-on bonus.
  • $35.00 per hour.
  • Annual incentive bonus plan.
  • 401K with company match (eligible to participate after one year of service).
  • Health benefits, tuition reimbursement, and a range of other employee benefits.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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