Customer Quality Engineer
5 days ago
Ultra Clean Technology is seeking a highly skilled Customer Quality Engineer to join our team in Austin, TX. As a key member of our quality team, you will be responsible for managing customer quality issues, defining and implementing production part qualification requirements, and reporting into Site Quality Head.
Key Responsibilities:- Manage customer quality issues and develop effective solutions
- Define and implement production part qualification requirements
- Report into Site Quality Head and support operations team
- Manage customer audits, scheduling, leading, follow-up, and closure on all audit actions
- Partner with Manufacturing, Engineering teams, Purchasing, Supply Chain, Sales, and Operations management to resolve quality issues
- Develop and maintain customer quality scorecards
- Conduct customer QMS & technical audits and complete action plans
- Effectively manage customer-reported defects and meet cycle-time metrics
- Notify customers of material purge/recalls and problems
- Drive problem-solving (8D) on all negatively impactful quality escapes to customers
- Create presentations and action plans to meet customer and UCT communication needs
- BS in Engineering or equivalent technical discipline
- Registered ISO 9001 auditor with experience
- 5-10 years of experience in Functional management, compliance Engineering, Operations, Quality, or Reliability
- Experience in quality and manufacturing systems, business process improvement tools, and problem-solving
- Experience with Lean, 6S, zero defect manufacturing processes, inspection methods, and tools
Work is performed primarily in a standard office environment.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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