Strategic Customer Success Engineer

1 week ago

Austin, Texas, United States ProCore CPA Full time
Job Description

At Procore, we're seeking a highly skilled Strategic Customer Success Engineer to drive the success of our Enterprise and Strategic customers. As a key member of our team, you'll serve as a product champion and subject matter expert, helping our customers achieve business performance gains from their investment in Procore.

This is a unique opportunity to make a meaningful impact on the construction industry by connecting our customers on a global platform. You'll work in a collaborative, creative, and driven environment that values openness, optimism, and ownership.

Key Responsibilities
  • Develop data-driven recommendations to customers on how to optimize the value of Procore, based on customer analytics and industry best practices.
  • Craft value-based presentations that address customer business problems and accelerate the adoption of the Procore platform.
  • Provide product roadmap and product release updates to customers, ensuring they benefit from our leading-edge technology.
  • Participate in product demonstrations and coordinate multiple technical resources, both internal and external.
  • Serve as a technical account manager, providing the highest level of responsiveness and customer service to clients through clear and effective communication.
  • Foster a positive team culture by supporting and mentoring fellow Procorians.
  • Collaborate with all levels of the Procore organization to develop best practices and drive Procore's evolution as a market leader.
  • Develop a mastery of Procore's products, professional services, and industry best practices.
  • Up to 50% travel to client sites, industry events, and other Procore offices.
Qualifications
  • Bachelor's degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, or CS preferred.
  • 8+ years of Customer Success, Professional Services, Technical Pre-Sales experience.
  • 8+ years of Construction industry expertise preferred.
  • Ability to leverage strong technical aptitude to master Procore's product offerings, business model, services, and emerging technologies.
  • Ability to work cross-functionally and collaboratively with multiple stakeholders on time-sensitive projects.
  • Outstanding presentation and communication skills both in-person and through virtual meetings, and in writing.
  • Strong analytical and problem-solving skills to synthesize relevant and impactful intelligence from ambiguous data.
  • Experience acting as a technology evangelist and promoter of modernizing the Construction industry is a plus.
  • Understanding of the construction industry across different verticals (general contracting, subcontracting, real estate development, etc.) is a plus.
  • Previous experience as a construction Project Manager, Site Super, Project Finance Manager, Estimator or Project Engineer preferred.
  • Experience managing project construction, including bidding, procurement, RFIs, submittals, drawings, specifications, documents and schedule, quality control and safety preferred.
  • Experience related to Top ENR construction and/or Fortune 500 is preferred.
Additional Information

Base Pay Range $160,000 - $220,000 plus commission for an estimated on-target earnings of $200,000 - $275,000. This role is also eligible for Equity Compensation. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location.

At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.

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