Assistant Store Manager
4 days ago
We are seeking a highly motivated and experienced Assistant Store Manager to join our team at Rothy's. As a key member of our retail operations team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and leading a high-performing team of sales associates.
Key Responsibilities:
- Effectively communicate Rothy's brand story, values, and mission to customers and store associates
- Share expert brand and product knowledge to allow customers to personally experience our style, look, and quality of our shoes
- Assist with hiring, developing, and motivating the in-store team to deliver excellent in-store customer experience
- Onboard and train in-store staff alongside the Store Manager and Keyholders
- Master our internal systems to process orders effectively
- Establish and maintain positive business partner relationships and act as liaison for effective communication
- Support Store Manager in larger initiatives or operational changes
- Serve as the main touchpoint for our keyholders to ensure that our operational processes are understood by our in-store staff
- Collaborate with our Retail Ops Team and assist in training the team on SOPs, store guidelines, and expectations
Requirements:
- 2-4 years of experience in a leadership role in retail, hospitality, or a customer-oriented industry
- Positive attitude and a relentless focus on making sure your customers and your team are having the best experience possible
- Lead with kindness and love working in a team environment
- Availability to work weekends, evenings, and holidays and will help to ensure the store maintains established Hours of Operation to meet customer expectations
- Ability to work on your feet up to 8 hours a day in a busy store environment; ability to lift up to 25 pounds
What We Offer:
- Medical, dental, and vision insurance
- 4 weeks of paid time off plus paid holidays and paid wellbeing leave
- Life insurance (for you and your family)
- Flexible Spending Accounts + Wellness Benefits
- 401(k) with employer match
- Commuter benefits
- A product allowance (like the allowance you got as a kid only better)
- Retail Bonus Incentive Plan
Pay Range:
$25.00-$30.00 per hour
Base pay is one part of the total rewards package that is provided to compensate and recognize employees for their work. This role may be eligible for additional discretionary bonuses/incentives, as well as a comprehensive benefits package.
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