Full Time Assistant Store Manager

2 weeks ago

San Diego, California, United States pacsun Full time
About the Role

The Assistant Store Manager plays a vital role in leading a customer-focused, top-line sales-driven, profitable, and productive store location. This individual must inspire and motivate others by exhibiting core value behaviors, including a customer-focused selling culture, and ensuring the execution of the Store's KPIs.

Key Responsibilities
  • Displays a customer-focused mindset at all times and ensures all team members deliver an engaging, positive, and authentic customer experience.
  • Handles customer situations in compliance with policy and procedures, attempts to "solve for yes," and escalates issues as appropriate.
  • Maintains a clean and well-organized store, promoting a safe working and shopping environment to maximize the customer experience.
  • Shares feedback from customers with the leadership team to improve the overall customer experience.
  • Performs as the floor supervisor role as needed to cover non-peak periods (breaks, etc.).
  • Delivers an engaging, positive, and authentic customer experience with all customers.
  • Holds self and others responsible for the accomplishment of all operational tasks.
  • Coaches and provides feedback on Sales Associate's performance.
  • Supports associate engagement by recognizing and rewarding outstanding performance.
  • Provides direction to associates to ensure understanding of company directives and standards.
  • Prioritizes and delegates tasks to meet all operational needs.
  • Supports and executes visual directives and maintains visual standards set by the company.
  • Drives efficiency in all operational store processes.
  • Maintains merchandise flow, filling, and presentation standards throughout the store and stockroom.
  • Maintains a clean and well-organized stockroom and store, promoting a safe working and shopping environment to maximize the customer experience.
  • Ensures all store associates follow all policies, procedures, and all Safety Program practices.
  • Reflects the PacSun brand by demonstrating passion and affinity for product, brands, fashion, and trends.
  • Inspires and motivates others by consistently exhibiting core value behaviors.
  • Demonstrates willingness, aptitude, and initiative to learn what is unknown about product, brands, fashion, and trends.
Requirements
  • Passion for product, brands, fashion, and trends.
  • High School Diploma or equivalent preferred.
  • Effective written, verbal, and presentation skills.
  • Strong communications skills.
  • Excellent time management skills.
  • Proficient in math and possesses strong computer skills.
Developing the Community/Leadership Qualities
  • Operate with the highest level of conduct, integrity, and confidentiality; setting the example for leaders and associates.
  • Develop and nurture strong cross-functional partnerships; driving business results and inspiring a culture of transparency, collaboration, and accountability.
  • Serve as a PacSun advocate in the industry and marketplace.
  • Recruit, identify, develop, and retain talent that delivers performance excellence.
  • As a manager, serve as a leader of company culture, norms, and conduct.
  • Ability to balance a strong management presence with a high level of approachability, encouraging and eliciting associate feedback and interaction.
Physical Requirements
  • The associate must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 35 pounds.
  • The associate must frequently sit/stand for long periods of time and climb ladders as needed.
  • While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to sit; stand; walk; use hands to finger, handle, or feel; as well as reach, twist, or squat.
  • Ability to maneuver around sales floor, stockroom, and office areas.
  • Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.
  • Ability to work in open environment with fluctuating temperatures and standard lighting.
  • Hotel, Airplane, and Car Travel may be required SM and above roles only.
Position Type/Expected Hours of Work

This is a full-time position. Ability to work 32-40 hours a week is required. As a National Retailer, flexibility with work schedule (able to work weekends, nights, peak holiday periods) is required.

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