Housekeeping Operations Manager

1 week ago


Hebron, Maine, United States Cincinnati Airport Marriott Full time
About the Role

The Housekeeping Supervisor/Inspector is a critical position at Cincinnati Airport Marriott, responsible for ensuring the highest standards of cleanliness and hospitality in our guest rooms and public areas.

Key Responsibilities
  • Leadership and Guidance: Provide expert supervision and guidance to housekeeping and laundry teams to maintain exceptional cleanliness standards.
  • Inspections and Quality Control: Conduct thorough inspections of guest rooms, public areas, and back-of-house to identify areas for improvement and ensure compliance with hotel standards.
  • Team Development: Train, mentor, and inspire team members to excel in their roles, addressing any issues or concerns promptly and professionally.
  • Scheduling and Inventory: Create and manage weekly work schedules, oversee inventory of supplies and linens, and ensure efficient use of resources.
  • Guest Satisfaction: Prioritize and address housekeeping requests from guests and management with a positive attitude, ensuring exceptional customer satisfaction.
Requirements
  • Education: High School diploma or equivalent is required.
  • Language Skills: Proficiency in speaking, reading, and writing English is mandatory.
  • Experience: Prior experience in a supervisory role is highly preferred.
  • Physical Demands: Ability to lift up to 20 pounds, carry up to 10 pounds, and perform physical tasks such as walking, bending, twisting, pushing, and pulling throughout the day.
  • Soft Skills: Exceptional attention to detail, adept at handling pressure, managing multiple tasks simultaneously, and setting priorities, with outstanding communication and interpersonal skills to engage with diverse personalities.


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