Fitness Center Representative
4 weeks ago
The Member Services Representative will be responsible for creating a positive member experience by providing exceptional customer service to Planet Fitness members, prospective members, and guests.
Key Responsibilities- Greet members, prospective members, and guests, providing exceptional customer service.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Handle all front desk related activities, including answering phones, checking members into the system, new member sign-up, taking prospective members on tours, and facilitating needed updates to member accounts.
- Assist in maintaining the neatness and cleanliness of the club, including cleaning and sanitizing exercise equipment and Black Card spa amenities, ensuring restrooms are clean and sanitized, and performing a comprehensive walk of all club areas to address cleanliness concerns.
- Customer service background preferred.
- Must be 18 years of age or older.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude.
- Punctuality and reliability are a must.
- Exceptional customer service skills, able to interact in a positive and professional way with members and co-workers, exceeding member expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent preferred.
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will encounter toxic chemicals during shift.
- Moving self in different positions, including bending, climbing, balancing, kneeling, crouching, and twisting, to accomplish tasks.
We strive to create a fun and respectful environment, where our team of motivated individuals can learn and grow just as quickly as our organization. Our purpose is to continuously expand the Planet Fitness brand, better the lives of our team with fulfilling careers, and truly deliver the Judgement Free experience to our members.
Job benefits include free Black Card gym membership, day, evening, or overnight shifts, career growth opportunities, discounts on merchandise sold at the club, benefits including medical, 401k, and supplemental insurance, and discounts on movie tickets, theme parks, hotels, attractions, and much more.
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