Credit Control Agent

1 week ago

Austin, Texas, United States eCommission Full time
Job Overview

Salary: Competitive

Are you skilled in negotiation and adept at assisting clients while reducing outstanding debts? We are in search of a proficient and experienced Collections Specialist. The successful candidate will have a comprehensive understanding of debt recovery techniques, outstanding negotiation abilities, and the capacity to manage intricate and sensitive financial matters. This position plays a vital role in decreasing overdue accounts while upholding the company's high service standards.

Key Responsibilities:

  • Oversee a portfolio of outstanding receivables.
  • Engage with clients regarding overdue payments through phone calls and written correspondence, with phone interactions being a significant part of daily tasks.
  • Formulate and execute strategies for negotiating with clients, addressing disputes, and resolving issues to achieve mutually beneficial outcomes.
  • Approach sensitive situations with empathy and professionalism, ensuring a positive representation of the company.
  • Conduct research on client activities using proprietary systems and online resources.
  • Efficiently navigate between various browsers, internet platforms, and proprietary systems.
  • Maintain robust relationships with all clients and third-party contacts.
  • Manage complex accounts and challenging situations with professionalism.
  • Possess skills in mathematics, accounting, or financial analysis.

Qualifications:

  • A minimum of 2 years of experience in collections, particularly with high-risk or significantly overdue accounts.
  • Demonstrated ability to negotiate and resolve intricate issues.
  • Strong analytical and problem-solving capabilities.
  • Excellent communication and interpersonal skills.
  • Comfortable handling a high volume of calls.
  • Proficient in collections software and the MS Office Suite (Excel, Word, etc.).
  • A high school diploma or equivalent is required.
  • Must be located in the Austin, Texas Metro area with the ability to commute to the office as needed.

Preferred Qualifications:

Familiarity with financial services or real estate is advantageous but not mandatory.

Core Working Hours:

9 am – 6 pm (CST), Monday – Friday, with no weekend work.

Additional Information:

This role is primarily remote with a hybrid model. In-office attendance is required twice a month. Initial training will take place on-site for approximately two weeks. A reliable internet connection is essential for a full workday involving data entry, phone calls, and video conferencing. The selected candidate must also have a dedicated home office space that is free from distractions to ensure confidentiality of work products.

About eCommission:

Based in Austin, Texas, eCommission is a premier provider of technology-enabled financing solutions for real estate professionals. Our main objective is to deliver operational capital to real estate agents and brokerages, empowering them to invest in and effectively manage their businesses. Since our inception in 1999, eCommission has measured its success by the satisfaction of the thousands of Realtors we serve nationwide.

  • Credit Risk Operations Specialist

    2 months ago

    Austin, Texas, United States Self Financial Full time

    Self Financial is a venture-backed, high-growth FinTech company with a mission to increase economic inclusion and financial resilience by empowering people to build credit and build savings.We're looking for people who share our passion and are driven to tackle challenges, find solutions and make the financial space better for the communities we serve.Our...

  • Credit Review Supervisor

    2 weeks ago

    Austin, Texas, United States Crowe Full time

    Your Journey at Crowe Starts Here:At Crowe, you have the opportunity to deliver innovative solutions to today's complex business issues. Crowe's accounting, consulting, and technology personnel are widely recognized for their in-depth expertise and understanding of sophisticated process frameworks and enabling technologies, along with their commitment to...

  • Financial Credit Analyst

    2 weeks ago

    Austin, Texas, United States Compass Group USA Full time

    Credit Specialist (Full-Time) at Compass Group USAWe are seeking a dedicated Credit Specialist to become a vital part of our team. If you possess experience in finance, collections, or credit oversight, it would be advantageous, although not mandatory. We offer competitive compensation and a range of employee benefits.Work Schedule:Full-time role, Monday to...

  • Credit and Collections Coordinator

    1 week ago

    Austin, Texas, United States Compass Group USA Full time

    Credit and Collections Coordinator at Compass Group USAWe are seeking a dedicated Credit and Collections Coordinator to enhance our financial team. Previous experience in finance, debt recovery, or credit analysis is advantageous but not mandatory. We offer competitive compensation and a range of employee benefits.Work Schedule:Full-time role, Monday to...

  • Senior Credit Risk Manager

    24 hours ago

    Austin, Texas, United States Rippling Full time

    About RipplingRippling is a leading provider of cloud-based workforce management solutions, offering a comprehensive platform for businesses to manage their HR, IT, and finance operations. Our mission is to empower organizations to streamline their workforce processes, improve efficiency, and reduce costs.About the RoleWe are seeking a highly skilled Senior...

  • Reservations Agent

    5 days ago

    Austin, Texas, United States Compass Group, North America Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Reservations Agent to join our team at Compass Group, North America. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key Responsibilities:Check guests in and out of the hotel, ensuring...

  • Director of Agent and Producer Services

    3 days ago

    Austin, Texas, United States Citizens Full time

    About the RoleCitizens, a leading provider of life insurance solutions, is seeking a highly skilled and experienced professional to fill the position of Director of Agent and Producer Services. This key role will be responsible for overseeing the operations and contracting duties for our domestic and international insurance subsidiaries.Key...

  • Director of Agent and Producer Services

    5 days ago

    Austin, Texas, United States Citizens Full time

    About the RoleCitizens, a leading provider of life insurance solutions, is seeking a highly skilled and experienced professional to fill the position of Director of Agent and Producer Services. This key role will be responsible for overseeing the operations and contracting duties for our domestic and international insurance subsidiaries.Key...

  • Night Reception Agent

    1 week ago

    Austin, Texas, United States Omni Hotels Full time

    Night Reception AgentAs a vital member of our team, the Night Reception Agent is responsible for overseeing and managing all front desk operations during the night shift. This role involves ensuring that all financial transactions are accurately processed and that nightly audits are completed with precision.Key Responsibilities:Prepare and distribute daily...

  • Senior Automotive Systems Engineer

    5 days ago

    Austin, Texas, United States VW Credit Full time

    About the RoleWe are seeking a highly skilled Senior Automotive Systems Engineer to join our team at VW Credit. As a key member of our Autonomous Mobility team, you will be responsible for developing and implementing safety-critical systems for our autonomous vehicles.Key ResponsibilitiesIdentify and analyze relevant laws, regulations, and industry standards...

  • Security Agent On-Call

    5 days ago

    Austin, Texas, United States New Waterloo Full time

    Job OverviewA Security Agent is responsible for ensuring the overall safety and security of the hotel. This role involves monitoring compliance with policies and procedures, addressing concerns effectively and diplomatically, and responding to emergencies. The Security Agent will also assist guests with safety and security needs, complete detailed and...

  • Nocturnal Guest Services Agent

    1 week ago

    Austin, Texas, United States Omni Hotels Full time

    Night Reception AgentAs a vital member of our team, the Night Reception Agent is responsible for overseeing all night-time front desk operations and auditing functions. This role includes executing necessary computer maintenance tasks and ensuring that all financial transactions from the day are accurately verified and balanced.Key...

  • Senior Financial Controller

    2 weeks ago

    Austin, Texas, United States Jobot Full time

    Hybrid Healthcare ControllerThis Jobot Job is hosted by: Adam BennettSalary: $200,000 - $250,000 per yearAbout Us:We are a diversified healthcare organization seeking a dedicated Controller to join our leadership team during a pivotal growth phase. In this position, you will oversee a team of around 20 individuals, with 4 direct reports.Why Join Us?-...

  • Risk Control Analyst

    4 days ago

    Austin, Texas, United States City of Austin Full time

    Job SummaryWe are seeking a highly skilled Risk Control Analyst to join our team at the City of Austin. As a key member of our energy trading and risk management team, you will be responsible for monitoring and controlling risks associated with fuel and energy trading activities.Key ResponsibilitiesMonitor compliance with approved fuel and energy trading and...

  • Assistant Controller

    1 month ago

    Austin, Texas, United States Omni Hotels & Resorts Full time

    Assistant ControllerJob LocationsUS-TX-AustinRequisition ID # of Openings1Category (Portal Searching)Accounting/FinanceOverviewBarton Creek Resort & Spa Barton Creek Resort & Spa's success is due to its dedicated, intelligent and self-motivated family of associates who work together to maintain the company's trademark high standards. If you would like to be...

  • Accounting Intern

    6 days ago

    Austin, Texas, United States Palisades Full time

    Job SummaryPalisades Group, a leading alternative asset manager in the global residential credit markets, is seeking a highly motivated and detail-oriented Accounting Intern to join its dynamic team. As a key member of the Finance and Accounting Team, the successful candidate will assist with various accounting and finance functions, including month-end...

  • Collector - Financial Services Specialist

    23 hours ago

    Austin, Texas, United States Austin Telco Federal Credit Union Full time

    Job SummaryAustin Telco Federal Credit Union is seeking a highly skilled Collector to join our team. As a Collector, you will be responsible for maintaining day-to-day collections procedures, collecting and controlling loan accounts in all phases of delinquency, and adhering to procedures established by our organization.Key ResponsibilitiesMaintain...

  • Product Specialist QA III

    7 days ago

    Austin, Texas, United States Farm Credit Bank Texas Full time

    About the RoleWe are seeking a highly skilled Product Specialist QA III to join our team at Farm Credit Bank of Texas. As a key member of our software development lifecycle, you will be responsible for ensuring the quality and reliability of our business software applications.Key ResponsibilitiesTest Planning and Execution: Develop and execute comprehensive...

  • **Collector: Financial Recovery Specialist**

    2 days ago

    Austin, Texas, United States Austin Telco Federal Credit Union Full time

    Job Summary: We are seeking a highly skilled and detail-oriented Collector: Financial Recovery Specialist to join our team at Austin Telco Federal Credit Union. As a key member of our collections team, you will be responsible for maintaining day-to-day collections procedures, collecting and controlling loan accounts in all phases of delinquency, and adhering...

  • Collector - Financial Services Specialist

    2 days ago

    Austin, Texas, United States Austin Telco Federal Credit Union Full time

    Job SummaryAustin Telco Federal Credit Union is seeking a highly skilled Collector to join our team. As a key member of our collections department, you will be responsible for maintaining day-to-day collections procedures, collecting and controlling loan accounts in all phases of delinquency, and adhering to procedures established by our organization.Key...