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Credit Risk Operations Specialist

3 months ago

Austin, Texas, United States Self Financial Full time

Self Financial is a venture-backed, high-growth FinTech company with a mission to increase economic inclusion and financial resilience by empowering people to build credit and build savings.

We're looking for people who share our passion and are driven to tackle challenges, find solutions and make the financial space better for the communities we serve.

Our team is passionate about challenging the status quo of the credit industry by providing people accessible tools to take control of their credit. Executing on our mission requires deep collaboration across our teams to ensure our products reach the people who can benefit from them the most, particularly the 100 million+ Americans who have no or low credit.

We celebrate diversity and are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from a diverse candidate pool.


Self internal Title: Credit Risk Ops Specialist
Self Job Code: 360

About the Role:

Self is building a community of people who are looking to better their lives by building credit history. You will join our Credit Resolutions Operations team and be responsible for daily operational workflows supporting card operations, and credit disputes, etc. You will be empowered to tackle incoming transactional tasks on a daily basis to help our company scale and mitigate credit washing. You will be challenged to use judgment to make decisions on possible reporting errors. You will be researching and investigating account history and escalating any Self reporting issues.

What We Want :

  • Complete daily operational investigation and credit resolution tasks, including eOscar ACDV, paper dispute responses, other reporting-related functions as needed and loan verifications
  • Manage the processing of High Risk customer requests including Bankruptcy, SCRA, and MLA. Requires the ability to understand and analyze a multitude of different documents, often legal in nature.
  • Ensure that prioritized workflows are completed timely to ensure compliance with regulatory and business SLAs.
  • Credit bureau reporting subject matter expert including reconciling customer level data to bureau reporting data, exception remediation for both onshore and offshore and volume management.
  • Internal systems subject matter expert includes understanding the data flow between different risk systems and suggesting improvements on a quarterly basis
  • Supports external vendors as an escalation agent includes assisting agents with questions or issues with customers.
  • Investigate and resolve customer inquiries and complaints in an empathetic manner.
  • Utilizes internal systems to analyze and research trends related to credit reporting and payment history for complicated/escalated cases
  • Analyzed Consumer reports relating to Identity Theft.

What we want you to have:

  • Experience in fintech, card operations, compliance, or banking operations a nice to have
  • Exceptional communication skills
  • Ability to create solutions regarding process improvement
  • High EQ and ability to build rapport with team members
  • Strong ability to adapt and learn new workflows and skills a must
  • Strong technical skills

Personality Traits:

  • Ability to work both independently and on a small team
  • Dependable and dedicated
  • Enthusiastic and "self-starter" approach
  • Brings high energy and interest to customer inquiries and remains calm and respectful
  • Strong written, verbal, and organization skills
Benefits and Perks:

We have the compensation and benefits you expect. But there's one thing that Self Financial can offer that many companies cannot: we can positively change the world, while making a profit. We are a team of Builders, empowering our customers to build their dreams. We have a Do the Right Thing ethos in all that we do, and we hope you value that approach, too.

Our perks include:

  • Company Equity in the form of Stock Options
  • Quarterly performance-based bonuses
  • Generous employer-paid health, vision and dental insurance coverage
  • Flexible vacation policy
  • Educational assistance
  • Free gym membership
  • Casual dress code
  • Team building events and activities
  • Remote work arrangements/ flexible work schedule
  • Paid parental leave

Self Financial requires all employees hired to successfully pass a background check.

We are an Equal Opportunity Employer.