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Night Reception Agent

2 months ago

Austin, Texas, United States Omni Hotels Full time

Night Reception Agent

As a vital member of our team, the Night Reception Agent is responsible for overseeing and managing all front desk operations during the night shift. This role involves ensuring that all financial transactions are accurately processed and that nightly audits are completed with precision.

Key Responsibilities:

  • Prepare and distribute daily reports as required.
  • Accurately manage VIP and complimentary room lists, as well as rooms out of order.
  • Conduct nightly backup procedures for all systems.
  • Facilitate express checkouts and ensure their completion.
  • Complete the Night Audit checklist thoroughly.
  • Balance daily postings and revenue accurately.
  • Communicate effectively with all departments through wrap-up emails to ensure seamless operations.
  • Document any discrepancies identified during cash handling audits.
  • Prepare daily allowance and adjustment spreadsheets.
  • Ensure the nightly transmission of credit card data is completed.
  • Maintain a comprehensive understanding of check-in and check-out procedures.
  • Act as the primary liaison between guests and the hotel.
  • Safeguard confidential guest information and access to guest rooms.
  • Be knowledgeable about emergency procedures and the alarm system.
  • Follow up on guest requests and concerns, adhering to service recovery protocols.
  • Be familiar with all front office systems and equipment.
  • Understand hotel rate plans and strategies for rate adjustments.
  • Be aware of hotel amenities and facilities.
  • Foster inter-departmental relationships to enhance guest experience.
  • Assist guests in navigating the hotel and its services.
  • Operate various office equipment efficiently.
  • Engage actively with guests to identify and meet their needs, striving to exceed expectations.

Qualifications:

  • Exceptional customer service and problem-solving abilities.
  • Strong communication, organizational, and computer skills.
  • Professional appearance and demeanor.
  • Ability to work flexible shifts, including weekends and holidays.
  • Physical capability to lift and carry objects up to 30 pounds.
  • Willingness to stand, walk, or sit for extended periods.

Join us at Omni Hotels, where we value our associates and provide a supportive environment for growth and development.