Desktop Support Specialist

3 weeks ago


Shelton, Connecticut, United States Apex Systems Full time
Job Title: Desktop Support Technician

We are seeking a skilled Desktop Support Technician to join our team at Apex Systems. As a Desktop Support Technician, you will be responsible for providing technical support and assistance to our end-users, ensuring that they have a seamless and productive experience with our technology infrastructure.

Key Responsibilities:
  • Provide technical support and assistance to end-users via phone, email, and in-person
  • Troubleshoot and resolve technical issues with desktop computers, laptops, and mobile devices
  • Install, configure, and maintain software and hardware components
  • Develop and maintain knowledge of new technologies and trends in the IT industry
  • Collaborate with other teams to ensure seamless integration of technical solutions
Requirements:
  • 3+ years of experience in desktop support or a related field
  • Strong technical skills, including knowledge of Windows, Mac, and mobile devices
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • High school diploma or equivalent required; A+ certification a plus
Preferred Skills:
  • Experience with ServiceNow and Congee
  • Knowledge of Microsoft Office 365 and Active Directory
  • Strong analytical and problem-solving skills
  • Ability to work independently and as part of a team
About Apex Systems:

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.



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