IT Support Specialist

3 weeks ago


Shelton, Connecticut, United States BIC USA Inc. Full time
Incident and Request Management:

Process and resolve IT end-user support incidents, service requests, and tickets efficiently for regional, local, and remote end users. This involves analyzing and troubleshooting technical issues, providing timely and effective solutions, and ensuring minimal disruption to business operations.

Implementation:

Lead the implementation of regional IT initiatives and projects, collaborating with cross-functional teams to ensure successful project delivery. This includes developing and implementing project plans, coordinating with stakeholders, and monitoring project progress to ensure timely completion and within budget.

Key responsibilities include:

  • Providing technical support and guidance to end-users
  • Resolving technical issues and service requests in a timely and effective manner
  • Collaborating with cross-functional teams to implement IT projects and initiatives
  • Developing and implementing project plans and timelines
  • Monitoring project progress and reporting to stakeholders


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