Customer Care Specialist

7 days ago


Atlanta, Georgia, United States Peach Puppy Partners LLC Full time

About Us

Peach Puppy Partners LLC is a revolutionary pet care concept, prioritizing dogs' overall health and wellness over traditional grooming.

We're seeking a Customer Care Specialist - Dog Parent Liaison to join our team in Chstain Square (North Buckhead), Tucker, and Dunwoody GA locations.

Compensation:

$15.00 per hour plus a share of the tip pool, potentially adding an extra $4.00 to $6.00 per hour based on performance with customers.

Job Description:

The ideal candidate will be a customer-oriented individual with strong communication and computer skills. They should have experience in customer service, preferably in retail or restaurant environments, particularly in pet-related or membership-based industries.

This role requires a team player who is perceptive, patient, empathetic, adaptable under stress, and a compassionate dog lover. Key responsibilities include:

  • Greeting Dog Parents, performing intake procedures, and inspections
  • Selling additional services and promotions
  • Setting service time expectations with Dog Parents
  • Reviewing S.C.E.N.T. Check comments from the Grooming Team
  • Escorting Dog Members to/from Grooming areas & Lobby
  • Providing outstanding health and wellness education about the Scenthound concept

Requirements:

  • Strong customer service experience
  • Excellent written and verbal communication skills
  • Proficient computer skills (MacOS, Microsoft Office, internet, email)
  • Ability to lift up to 70 pounds and stand for long periods
  • Reliable transportation

Benefits:

  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Referral program
  • Vision insurance

Training & Development:

  • Opportunity to grow into Trimmer or Front Desk Receptionist positions


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