Customer Care Specialist
7 days ago
About Us
Peach Puppy Partners LLC is a revolutionary pet care concept, prioritizing dogs' overall health and wellness over traditional grooming.
We're seeking a Customer Care Specialist - Dog Parent Liaison to join our team in Chstain Square (North Buckhead), Tucker, and Dunwoody GA locations.
Compensation:
$15.00 per hour plus a share of the tip pool, potentially adding an extra $4.00 to $6.00 per hour based on performance with customers.
Job Description:
The ideal candidate will be a customer-oriented individual with strong communication and computer skills. They should have experience in customer service, preferably in retail or restaurant environments, particularly in pet-related or membership-based industries.
This role requires a team player who is perceptive, patient, empathetic, adaptable under stress, and a compassionate dog lover. Key responsibilities include:
- Greeting Dog Parents, performing intake procedures, and inspections
- Selling additional services and promotions
- Setting service time expectations with Dog Parents
- Reviewing S.C.E.N.T. Check comments from the Grooming Team
- Escorting Dog Members to/from Grooming areas & Lobby
- Providing outstanding health and wellness education about the Scenthound concept
Requirements:
- Strong customer service experience
- Excellent written and verbal communication skills
- Proficient computer skills (MacOS, Microsoft Office, internet, email)
- Ability to lift up to 70 pounds and stand for long periods
- Reliable transportation
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Referral program
- Vision insurance
Training & Development:
- Opportunity to grow into Trimmer or Front Desk Receptionist positions
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