Customer Support Specialist
7 days ago
We are seeking an experienced Technical Support Professional to join our team as a Customer Support Specialist. In this role, you will be responsible for providing top-notch technical support to our clients, resolving complex hardware and software issues, and ensuring seamless user experience.
Key Responsibilities- Provide exceptional customer service via phone, email, or in-person, responding to user queries and resolving issues efficiently.
- Troubleshoot hardware and software problems, using advanced diagnostic tools and techniques to identify and resolve root causes.
- Assist with password resets, account unlocks, and other authentication-related tasks.
- Install, configure, and maintain desktop and laptop computers, imaging laptops as needed.
- Document issues and solutions in the ticketing system, ensuring accurate record-keeping and knowledge base development.
- Educate users on basic IT processes and tools, promoting self-sufficiency and empowering them to perform routine tasks.
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Minimum 2 years of experience in technical support, preferably in a similar industry or role.
- Strong understanding of Windows (10, 11) and macOS operating systems, including hardware and software components.
- Familiarity with ticketing systems, such as ServiceNow or JIRA, and ability to adapt to new systems.
- Excellent communication and interpersonal skills, with ability to work effectively with diverse teams and stakeholders.
- Able to work independently, prioritizing tasks and managing time efficiently to meet deadlines.
- Experience with remote support tools, such as Beyond Trust, and ability to provide support via phone, email, or chat.
- Familiarity with network connectivity issues, VPN, and wireless connectivity.
- Knowledge of backup solutions for Windows and Mac, including configuration and troubleshooting.
- Basic understanding of Active Directory and directory services.
Diverse Lynx LLC is an Equal Employment Opportunity employer, committed to diversity and inclusion. We offer a competitive salary range of $60,000 - $80,000 per annum, commensurate with experience, plus benefits and opportunities for professional growth and development.
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