Healthcare Administrative Associate Lead

2 weeks ago


Roanoke, Virginia, United States Carilion Clinic Full time
About the Role

We are seeking a highly skilled and experienced Healthcare Administrative Associate Lead to join our team at Carilion Clinic. As a key member of our front office team, you will be responsible for overseeing the efficient and professional operation of our medical practice, clinic, and department.

Key Responsibilities
  • Oversee the maintenance of an efficient and professional front office area, ensuring a high level of customer service and satisfaction.
  • Perform a minimum of four core job responsibilities, including patient registration, scheduling, switchboard/phones, and medical record maintenance.
  • Manage a high volume of calls, resolve complex patient issues, and ensure accurate and timely routing of messages.
  • Collect co-payments, deductibles, and other self-pay amounts, and complete referral process within required timeframe.
  • Maintain cash box and receipt books, and perform daily balancing of cash drawer and credit card receipts.
Requirements
  • High School diploma required.
  • Minimum of three years prior experience in a physician office/medical office required.
  • Previous registration and/or medical insurance experience required.
  • AHA BLS-HCP desirable.
About Carilion Clinic

Carilion Clinic is a not-for-profit, mission-driven health system built on progress and partnerships. We are a courageous team that is always learning, never discouraged, and forever curious. Our organization is headquartered in Roanoke, Va., and we offer a robust system of award-winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

We are committed to making a difference in the lives of our patients, employees, and community. If you are a motivated and dedicated individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.



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