National Leasing Specialist

2 weeks ago


Kirkland, Washington, United States The Bachrach Group Full time
Job Summary

We are seeking a highly skilled National Leasing Specialist to join our team. As a key member of our contact center, you will be responsible for converting inquiries into property tours and future appointments, while providing exceptional customer service to all incoming calls.

Key Responsibilities:

  • Answer incoming calls from prospective renters and provide personalized assistance to create memorable interactions.
  • Conduct virtual tours with prospective residents with energy and enthusiasm.
  • Develop and maintain in-depth knowledge of each property within our 300+ property portfolio and specific amenities each property offers.
  • Enter prospect contact information into Yardi CRM with accuracy for follow-up purposes.
  • Redirect calls to the appropriate department, property, or contact center agent based on prospect requests.
  • Manage and respond to the Yardi CRM queue, ensuring timely and accurate follow-up with all prospects.
  • Conduct weekly or bi-weekly follow-up calls with properties to inquire about any property-specific specials in Yardi or on hot sheets.
  • Assist with resident calls, application statuses, account questions, and work order submissions as needed.
  • Mentor teammates through challenges and learning opportunities.
  • Actively participate in a positive team environment through teamwork, communication, and excellence in service.

About The Bachrach Group:

The Bachrach Group LTD. (TBG) has been building better workforces with extraordinary talent based on specific functional experience, one position at a time, for nearly 50 years. Our commitment to sourcing top-notch talent has made us national leaders in both staffing and executive search.


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