Customer Service Representative

2 weeks ago

Needham, United States YMCA of Greater Boston Full time
Job Title: Welcome Center Representative

Join the YMCA of Greater Boston team as a Welcome Center Representative, providing exceptional customer service and ensuring a positive experience for members and guests.

Key Responsibilities:
  • Present a welcoming and friendly demeanor when greeting and serving members and program participants.
  • Enforce YMCA safety and membership policies at all times.
  • Ability to work independently and to problem solve to serve our Y members.
  • Be open and willing to be a substitute to work a shift where there is no coverage, including opening, closing, and weekend shifts.
  • Conduct prospective member tours, as needed.
  • Take member and non-member phone calls per YMCA policies.
  • Be knowledgeable about YMCA policies and procedures and effectively communicate them, as needed, to members and staff.
  • Perform responsibilities such as; cashing out, balancing daily transactions, and dropping envelopes in safe.
  • Maintain an orderly and neat workspace during your shift and clean up when leaving.
  • Be ready and able to respond to an emergency, assemble emergency equipment and assist in care of the victim.
  • Attend all staff meetings and be able to work as a team player.
Requirements:
  • Must be 18 years of age.
  • Ability to multitask and work in a fast-paced environment.
  • Use Listen First skills to build relationships with members, program participants and prospects.
  • Make eye contact with members as much as possible when talking to them.
  • Ask members how they are doing or if they are having a good day as they come into the facility or during classes.
  • Make members feel welcome by being pleasant and cheerful, which includes saying hello, goodbye, calling members by name and most importantly smiling.

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