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Retail Operations Manager

2 months ago

King of Prussia, Pennsylvania, United States Sugartown Worldwide LLC Full time

About the Role

The Store Director has the primary responsibility for achieving the Budgeted Net Sales and Operating Profit for their respective store, demonstrating high personal selling skills, ensuring the client experience, and staffing and operations for their store. This includes delighting clients, representing the brand effectively, embracing the brand positioning, and maintaining a strong, dynamic store team. The Store Director should lead with and uphold the company Core Values and Core Leadership Qualities.

Key Responsibilities

  • Achieve or exceed direct contribution and budgeted net sales.
  • Identify areas of opportunity and develop solutions to increase traffic, improve client experience, and support sales and operations teams.
  • Create strategies that support an exceptional client experience and deliver monthly, quarterly, and annual results while maximizing productivity.
  • Plan and execute local events that tie to the community and fuel incremental traffic and sales.

Client Experience and Store Culture

  • Understand the brand framework, have a genuine interest and enthusiasm for the concept, the client, and the merchandise.
  • Establish a high-performance selling environment that emulates the brand culture and exceeds client expectations.
  • Create meaningful, lasting relationships with clients by building trust and credibility through extensive product knowledge and community events.
  • Positively resolve client issues as they arise.

Leadership

  • Keen oversight and financial management including control of payroll and expense budgets.
  • Enhance store culture by engaging with and inspiring others through the company's Core Values and Core Leadership Qualities.
  • Delegate divisions of responsibility (DOR) to achieve goals. Foster and encourage building teams and skills within those DORs.

Talent and Team Development

  • Build leadership teams, collaborate, and coach associates to cultivate high-performing teams.
  • Motivate and inspire staff by promoting and developing a team atmosphere, always leading with a sunny & spirited attitude.
  • Coach team with clear, concise, and actionable feedback while encouraging the management team to operate with the same standards.
  • Train and retain top talent.
  • Carry out personnel recruiting, hiring, training, discipline, and performance evaluations.
  • Adhere to and validate our compliance practices and partner with Talent Development to resolve or escalate personnel related issues as they arise.

Operational Excellence

  • Collaborate effectively with cross-functional partners and colleagues.
  • Maintain the integrity of the store inventory.
  • Maintain exceptional visual and operational standards as set by the Visual and Retail Operations teams.

Qualifications for the Position

  • A four-year college degree is preferred, but not required.
  • 5+ years of management experience, preferably in the fashion or luxury retail industry.
  • Full understanding of specialty retail, including business development, visual merchandising, and store operations.
  • Ability to develop and maintain relationships with clients and colleagues.
  • Superior written and verbal communication skills.
  • Excellent problem-solving and decision-making skills.
  • Ability to prioritize multiple tasks in a fast-paced environment.
  • High level of ownership and responsibility.
  • Proficient in Microsoft & Apple technology.
  • Prior knowledge of XStore & Tulip a plus.
  • Must be able to lift up to 20 pounds.
  • Ability to be on your feet and maneuver around the store during shift hours.