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Senior Retail Manager

1 month ago

King of Prussia, Pennsylvania, United States Max Mara Fashion Group Full time
Job Title: Shop Manager

The Shop Manager is a key member of the Max Mara Fashion Group team, responsible for driving the success of our luxury retail stores. This role requires a strong leader who can motivate and inspire a team to deliver exceptional customer service, achieve sales targets, and maintain a high level of store visual standards.

Key Responsibilities:
  • Customer Service: Foster a culture of excellent customer service, ensuring that every customer interaction is positive and memorable.
  • Staff Development: Provide ongoing coaching and development opportunities to help team members achieve their full potential and meet individual and team goals.
  • Operations: Collaborate with the Shop Manager to develop and implement store strategies, manage inventory, and maintain store visual standards.
  • Store Visuals: Ensure that the store is visually appealing, with a strong focus on product knowledge and merchandising.
  • Human Resources: Partner with the Shop Manager to recruit, train, and develop a high-performing team, with a focus on diversity, equity, and inclusion.
Requirements:
  • Strong Leadership Skills: Proven ability to lead and motivate a team to achieve results.
  • Excellent Communication Skills: Effective communication and interpersonal skills, with the ability to build strong relationships with colleagues, customers, and stakeholders.
  • Business Acumen: Strong understanding of retail operations, including inventory management, visual merchandising, and sales strategies.
  • Adaptability: Ability to adapt to changing priorities and deadlines, with a focus on delivering results in a fast-paced environment.

Max Mara Fashion Group is an equal opportunities employer, committed to diversity, equity, and inclusion. We welcome applications from candidates who share our values and are passionate about delivering exceptional customer service and driving business results.