Retail Store Manager

2 months ago


King of Prussia, Pennsylvania, United States Against All Odds Full time
About This Role

We are seeking a highly skilled and experienced Retail Store Manager to join our team at Against All Odds. As a key member of our retail operations team, you will be responsible for supporting the Store Manager in all aspects of the retail store, including sales, customer service, operations, human resources, training, visual merchandising, and loss prevention.

Key Responsibilities
  • Customer Service: Ensure that each customer receives the highest level of customer service, providing a positive and engaging experience that drives loyalty and retention.
  • Human Resources: Notify the Store Manager of hiring needs and floor coverage shortages, assist in finding new employees, and understand and communicate company discount policies.
  • Operations: Assist the Store Manager in controlling payroll budgets, scheduling staff efficiently, and ensuring accuracy in merchandise received and shipped.
  • Visual Merchandising: Ensure that displays are clean and current, and that the selling floor is maintained, organized, and set to company guidelines.
  • Loss Prevention: Stay constantly aware of loss prevention and follow correct procedures for issuing refunds, reconciling cash drawers, and managing petty cash and safe money.
Requirements
  • Strong Managerial Skills: Proven ability to lead and manage a team, with a strong focus on customer service and sales growth.
  • Strong Selling and Communication Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders.
  • Excellent Product Knowledge: Strong knowledge of our products and services, with the ability to provide expert advice and guidance to customers.
  • Strong Knowledge of Company History, Corporate Structure, and Target Market: In-depth knowledge of our company history, corporate structure, and target market, with the ability to communicate this effectively to customers and colleagues.
  • Ability to Work Varied Days/Hours: Ability to work a varied schedule, including evenings, weekends, and holidays.
Education and Work Experience
  • High School or Equivalent: High school diploma or equivalent required.
  • One or More Years of Store Management Experience: One or more years of experience in a retail store management role, with a proven track record of success in sales growth, customer service, and team leadership.

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