Staff Technical Program Manager

1 day ago


Chicago, Illinois, United States Apex Fintech Solutions Full time
About This Role

This is an exciting opportunity for a Staff Technical Program Manager to play a key role in shaping the future of Apex Fintech Solutions. As a member of our team, you will help drive the organization's growth by creating a best practice program governance and operations function, improving project delivery practices, and building alignment with cross-functional teams. You will lead a team of technical program managers to deliver on Apex's priorities and collaborate closely with leaders, operations, product, engineering, and other TPMs across the organization.

Responsibilities
  • Provide leadership and day-to-day management of technical program managers on the team, with a focus on project scope, costs, schedules, staffing, communications, risk/issues, and quality.
  • Serve as a liaison between the business, product, and technical teams for strategy definition, prioritization, initiative kickoff, tracking, communications, and deployment.
  • Partner closely with peers, leaders, and stakeholders to build and drive the strategic vision for Apex's tech product delivery and execution.
  • Maintain a continuous project portfolio roadmap for the organization.
  • Actively manage organizational capacity management through annual, quarterly, and sprint planning and operations to protect team delivery commitments.
  • Execute communications operations for the Technical Program Management team, including operations, project, and status updates with a strong internal and external customer focus.
  • Drive organization change management through a planned delivery excellence program, defined roadmap, engagement management with stakeholders, and execution of planned improvements.
  • Identify, develop, and implement new tools and processes that enable Apex to scale and optimize its product delivery efficiency and effectiveness.
  • Proven ability to create KPIs and OKRs that are representative of the health of the organization.
  • Help break down projects into component parts, identifying and tracking dependencies and opportunities for optimization.
  • Manage large-scale, cross-organization programs, integrations, and migration efforts.
  • Work closely with software development teams to define, improve internal tools and processes key to engineering success.
  • Provide ongoing visibility into the progress, risks, and timelines of projects against targeted deadlines to application teams and other stakeholders and executive leadership.
  • Build clear and transparent communication channels to align internal stakeholders and ensure that relevant audiences receive accurate updates on programs and projects.
  • Manage the release of key engineering projects to internal customers in a regular cadence.
  • Facilitate project meetings, Scrum ceremony meetings, and project post-mortems.
  • Coach individuals and teams on project management best practices.
  • Work with teams to clarify goals and deliverables, and bring data to planning and prioritization.
  • Create and refine processes when necessary, and maintain focus on reliability and continual improvements, and automation and scaling.
  • Identify KPIs and success metrics, collect and analyze data, and make information visible.
  • Communicate goals, status, risks, and impact to teams and stakeholders.
Requirements
  • B.S. in Computer Science, Information Systems, Business Administration, or equivalent.
  • At least 10 years of experience in technical program management in a dynamic and highly technical environment, with a strong track record in managing multiple complex cross-functional projects in a cloud/SaaS environment.
  • 5+ years leading a team of technical project or program managers.
  • Experience working collaboratively across organizations, with strong leadership and interpersonal skills, and experience building and fostering effective working relationships.
  • Excellent verbal and written communications for technical and non-technical audiences, with the ability to tailor and deliver communications to all levels of an organization from project teams to executive leadership.
  • Taking a data-driven approach to program management, building tools (workflows, custom work intake processes, estimation models), collecting and analyzing data, and driving stakeholder buy-in.
  • Experience influencing without direct authority at senior levels internal and external to the engineering organization.
  • Strong organizational, problem-solving, and analytical skills.
  • Expert-level knowledge of project management techniques and tools within various software development methodologies (e.g., Waterfall, SDLC, Agile).
  • Proficient in the use of MS Office, MS Project, Visio, and other agile collaboration and work tracking tools (Wiki's, Confluence, JIRA, TFS, etc.).
Preferred Qualifications
  • Project Management Institute certification (PMP or CAPM).
  • Scrum Master Certification.
  • Familiarity with distributed systems and experience working in a SaaS environment.
  • Work experience in the financial industry.


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