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IT Systems Support Specialist II

2 months ago

Annapolis Junction, Maryland, United States Nyla Technology Solutions Full time
Job Overview

ACTIVE SECURITY CLEARANCE AT THE TS/SCI POLYGRAPH LEVEL IS REQUIRED

We are seeking qualified candidates for the role of Systems Administrator Level II. If you possess a proven history of delivering exceptional results, we encourage you to consider this opportunity.

The Systems Administrator is responsible for the implementation, troubleshooting, and upkeep of Information Technology (IT) systems. This role involves managing IT system infrastructure and overseeing processes related to these systems. The administrator will support IT systems through daily operations, monitoring, and resolving issues for all client/server/storage/network devices, mobile devices, and more. This position encompasses Tier 1 (Help Desk) and Tier 2 (Escalation) support, identifying, diagnosing, and resolving problems. Additionally, the administrator will facilitate the escalation and communication of status updates to agency management and internal stakeholders. Responsibilities also include managing the dispatch system and addressing hardware issues while remaining engaged in the resolution process. The role requires configuring and managing UNIX and Windows operating systems, installing and loading operating system software, troubleshooting, maintaining system integrity, and configuring network components to enhance reliability and performance.

Essential Qualifications

The Level II Systems Administrator should demonstrate the following skills:

  • Support the implementation, troubleshooting, and maintenance of IT systems
  • Oversee daily configuration and operational activities of IT systems
  • Provide Tier I (Help Desk) problem identification, diagnosis, and resolution
  • Assist users in accessing and utilizing IT systems
  • Support IT systems through daily operations, monitoring, and problem resolution for all devices
  • Facilitate Tier I (Help Desk) and Tier II (Escalation) problem identification, diagnosis, and resolution
  • Assist in the escalation and communication of status updates to management and internal customers
  • Optimize system operations and resource utilization, conducting system capacity analysis and planning
  • Support the dispatch system and hardware issues, remaining engaged in the resolution process
  • Possess in-depth experience in troubleshooting IT systems
  • Configure and manage UNIX and Windows operating systems, install/load operating system software, troubleshoot, maintain integrity, and configure network components while implementing enhancements for reliability and performance
  • Provide detailed analysis and feedback to management and internal customers for escalated tickets
Education and Certification Requirements

A minimum of ten (10) years of experience as a Systems Administrator in programs and contracts of similar scope, type, and complexity is required. A Bachelor's degree in a technical discipline from an accredited institution is also required. Alternatively, five (5) years of additional Systems Administrator experience on projects with similar software processes may substitute for a bachelor's degree.

About Nyla Technology Solutions

Nyla Technology Solutions is a Women-Owned Small Business known for its innovative approach and strong reputation as a technical leader in the industry. We provide exceptional software systems engineering and data science services for the U.S. Government. Our clients appreciate our ability to tackle complex challenges, and we are looking for individuals who are passionate about making a positive impact through their work. At Nyla, we value diverse perspectives and provide opportunities for professional and personal growth. We foster an environment where knowledge sharing, training, and mentorship are integral to our culture. Additionally, we are committed to giving back to our community by supporting local organizations that assist those in need.

Our Commitment to Excellence

At Nyla, we strive to exceed expectations by proactively understanding our clients' challenges and delivering value-driven solutions. We focus on the mission, context, and end-users to create optimal, innovative solutions. Our systems are designed with precision and adaptability, addressing today's technical and engineering needs while preparing for future scalability. We uphold the highest standards of conduct, establishing trust with our clients and partners.

Employee Well-Being

If you possess the unique experience and expertise we seek, along with the determination to contribute to Nyla's success, we offer a competitive compensation package and comprehensive benefits. We prioritize employee investment, providing group benefits fully covered by Nyla, including medical, dental, and vision insurance. To support your health and wellness goals, we offer a healthy living and fitness benefit of up to $500 per anniversary year. We believe in investing in your professional development, offering up to $5,000 per anniversary year for growth opportunities or tuition assistance of up to $5,250 annually. Nyla also provides short-term and long-term disability and life insurance at no cost to you, along with a retirement plan with up to a 10% employer contribution/match. We recognize the importance of work-life balance, providing new employees with four weeks of Paid Annual Leave, 11 holidays, and an additional day off for each year of service. We also offer eight hours annually for volunteering, as we aim to positively impact our local communities.

We are an equal opportunity employer, focused solely on your capabilities, drive, and commitment to fully utilize your skills and talents.