Seasonal Front Desk Associate

3 days ago


Chicago, Illinois, United States Mac Properties Full time

About Mac Properties

We are a dynamic and growing private residential real estate company with operations in the metropolitan areas of Chicago, St. Louis, and Kansas City.

Job Overview

A Front Desk Coordinator brings positive energy to each conversation, resolves issues quickly and effectively, and makes everyone feel welcome and appreciated.

Key Responsibilities

  • Enthusiastically welcome our residents and guests, anticipate their needs, provide professional and courteous service, and respond promptly and professionally.
  • Create memorable experiences with a warm, welcoming personality.
  • Develop a thorough knowledge of building procedures, features, and security practices.
  • Ensure security protocol is adhered to regarding granting building access, issuing keys, announcing visitors, and maintaining resident confidentiality.
  • Maintain and uphold a high standard for building curb appeal by conducting routine inspections of all community amenities and common areas, and working with the service team and other Associates to ensure that all areas are well-maintained.
  • Report any building hazards, risks, or accidents as required. Submit service requests for any maintenance/housekeeping issues.
  • Handle package deliveries by accepting and logging packages for residents.
  • Answer the telephone, forward calls, and take messages when necessary.
  • Perform other related duties and assignments as required.

Requirements

  • People Person. The best part of serving others is creating experiences for them that go beyond the expected.
  • Great Communicator. Providing amazing experiences requires the ability to communicate professionally and through legible writing.
  • Experience. 1-2 years of previous experience passionately providing customer service to others.
  • Basic knowledge of front desk equipment, including computer and telephone systems. Salesforce experience is a plus.

About Mac

We believe that the quality of one's life is directly related to the quality of one's home. Since 2002, we have been creating rental homes and investing in neighborhoods for our residents in Chicago, Kansas City, and St. Louis. Our vision is to enable better lives through better homes - for our residents, our communities, and our colleagues.



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