Front Desk Associate

1 day ago


Chicago, Illinois, United States Marcus Hotels Full time

Full-Time Front Desk Agent

About the Role:

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Marcus Hotels. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities:

  • Greet and register guests, providing prompt and courteous service
  • Close out guest accounts upon completion of stay
  • Provide accurate and appropriate information regarding hotel services and amenities
  • Input and retrieve information from computer systems
  • Respond to guest requests and handle guest issues or report complaints to management

Requirements:

  • Ability to stand and move throughout the front office
  • Ability to read, listen, and communicate effectively in English
  • Ability to access and accurately input information using a moderately complex computer system
  • High school diploma or equivalent required

What We Offer:

As a valued member of our team, you will enjoy a range of benefits, including free on-site parking, medical, dental, vision, and life insurance for eligible full-time associates, vacation hour accrual upon hire for eligible associates, 401K, travel, dining, and movie discounts.

Join Our Team:

At Marcus Hotels, we are committed to providing exceptional service and creating memorable experiences for our guests. If you are a motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.



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