Group Sales Coordinator

3 days ago

New Orleans, Louisiana, United States Sonesta International Hotels Full time
Job Title: Group Sales Coordinator

As a Group Sales Coordinator at Sonesta International Hotels, you will play a vital role in ensuring the smooth execution of group bookings and events. Your primary responsibility will be to work closely with the Sales Department, Convention Service Managers, and Group Meeting Planners to guarantee that all group bookings are handled efficiently and meet the needs of group meeting attendees.

Key Responsibilities:
  • Act as a personal concierge, personal service manager, and main hotel contact for group bookings.
  • Process VIP arrangements, upsell room types for special clients, and handle changes and cancellations to group blocks.
  • Coordinate billing instructions and communicate pertinent information to the Front Office and Sales Department.
  • Courteously handle incoming calls using good listening and communication skills to secure information necessary to complete a reservation.
  • Enter accurately into the computer system all reservations received from the telephone, Sales/Catering Department, mail, and direct guest contact.
  • Attend pre-convention meetings as requested by the Convention Services team.
  • Process rooming lists accurately, process all changes and cancellations for group reservations, and prepare group guest lists prior to arrival.
  • Ensure billing is set up properly and assign concessions listed in the contract.
  • Control and block rooms as well as pre-blocks for special groups.
  • Maintain accurate logs of suites and special requests and ensure that requests are blocked in the PMS or front office system.
Requirements:
  • Excellent reading, writing, and oral proficiency in the English Language.
  • Strong verbal communication skills.
  • Excellent time management skills and ability to multi-task.
  • Working knowledge of Microsoft Word, Publisher, and Excel computer programs.
  • Ability to be fully versed in all banquet space, facilities, and capabilities of the competitive set.
  • Ability to learn computer programs for booking catering groups, checking availability, creating banquet event orders, printing rooming lists, and group pickup reports.
  • Ability to handle special projects in addition to daily tasks.
  • Ability to keep all supplies up to date and ordered.
  • Ability to respond to walk-in inquiries.
  • Ability to work independently and complete assigned tasks.
  • Ability to assist guests in the absence of the manager.
Benefits:
  • Medical, Dental, and Vision Insurance.
  • Health Savings Account with Company Match.
  • 401(k) Retirement Plan with Company Match.
  • Paid Vacation and Sick Days.
  • Sonesta Hotel Discounts.
  • Educational Assistance.
  • Paid Parental Leave.
  • Company Paid Life Insurance.
  • Company Paid Short Term and Long Term Disability Insurance.
  • Various Employee Perks and Discounts.
  • Hospital Indemnity.
  • Critical Illness Insurance.
  • Accident Insurance.

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