Multilingual Patient Services Coordinator

1 week ago


Cleveland, Ohio, United States Care Alliance Full time
About the RoleAs a highly skilled and compassionate Multilingual Patient Services Coordinator, you will be responsible for providing exceptional patient experience by delivering accurate and timely information in both English and Spanish. This role is perfect for an individual with excellent communication skills, a strong attention to detail, and a passion for delivering world-class service.

About UsCare Alliance is a dynamic healthcare organization dedicated to providing high-quality care to our community. We are seeking a talented and motivated team member to join our team as a Multilingual Patient Services Coordinator.

Responsibilities
  • Provide critical first contact between patients and Care Alliance Health Center, ensuring seamless communication and resolution of patient inquiries.
  • Professionally greet and address patient questions, requests for appointments or medical advice; direct patients through the check-in/check-out process, collect and update pertinent demographics, guarantor and insurance information in the Practice Management System/Electronic Medical Record (EPIC).
  • Modify clinical staff schedules as needed to ensure efficient operations.
  • Work with underserved and disadvantaged persons, demonstrating cultural sensitivity and compassion.
  • Work independently with minimal supervision, utilizing excellent organizational skills and commitment to accuracy.

Requirements
  • Minimum of a High School Diploma/GED.
  • Minimum of 1 year of Patient Services experience.
  • Minimum of 1 year of Medical records Experience.
  • Minimum of 1 year of experience using EPIC.
  • Ability to speak, read, write and converse in English and Spanish.
  • Well-developed communication/interpersonal skills.
  • Availability to work Monday through Friday from 8 am until 5 pm.

Estimated Salary: $45,000 - $60,000 per annum.
Why Join Our Team?At Care Alliance, we offer a supportive and inclusive work environment that values diversity, equity, and inclusion. As a Multilingual Patient Services Coordinator, you will have the opportunity to make a meaningful difference in the lives of our patients and contribute to the delivery of exceptional healthcare services.

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