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Patient Services Coordinator

2 months ago

Lansdale, Pennsylvania, United States IVX Health Full time
Job Overview

Position Level
Entry Level

Job Location
IVX Health Facilities

Employment Type
Part-Time (20 to 30 hours per week)

Education Requirement
High School Diploma or GED

Travel Requirement
No Travel Required

Work Schedule
Monday - Thursday, with occasional Saturdays

Job Category
Administrative Support

Position Summary

Are you prepared to contribute to the healthcare experience of our patients from the outset? IVX Health is seeking a Healthcare Reception Specialist to provide essential administrative support. We are looking for a candidate with a solid background in healthcare, proficient technological skills, self-driven motivation, and a quick learning ability. Most importantly, we value candidates who demonstrate outstanding customer service skills, focusing on enhancing the patient experience.

ROLE DESCRIPTION
The Healthcare Reception Specialist plays a crucial role in patient interaction, delivering administrative and clerical assistance to IVX Health infusion centers. Responsibilities include welcoming patients, managing appointment schedules, handling phone inquiries, overseeing front-end revenue processes, and performing various office tasks.

Work Hours:
This position will serve as a part-time role supporting multiple IVX locations. Flexibility is required during the following hours:
  • Facility A | 9:00 AM - 5:00 PM - Monday, Tuesday, Wednesday & Friday
  • Facility B | 10:00 AM - 3:00 PM - Saturday
Key Responsibilities
  • Manage incoming calls and direct them to the appropriate personnel, ensuring exceptional service for all customers.
  • Act as the primary contact for patient inquiries and concerns.
  • Welcome patients and answer phone calls in a courteous and professional manner.
  • Coordinate and adjust patient appointments in accordance with established guidelines.
  • Verify that necessary authorizations are in place prior to patient visits.
  • Follow up with patients regarding appointments through various communication methods.
  • Conduct check-in procedures, including:
    • Updating patient demographic information as required.
    • Confirming insurance details when applicable.
    • Collecting necessary identification and medical records.
  • Maintain patient records and filing systems.
  • Provide information about the practice and its services.
  • Process payments, including copayments and self-payments, ensuring accurate documentation in the management system.
  • Complete end-of-day administrative tasks, including reporting and identifying no-show patients.
  • Facilitate patient flow at the front desk and communicate with clinical staff to enhance operational efficiency.
  • Handle incoming mail and ensure timely forwarding of bills and invoices.
  • Manage inventory of office supplies and maintain a tidy reception area.
  • Offer administrative support to the local market as needed.
  • Perform additional administrative duties as assigned.
Benefits
  • Comprehensive Medical, Dental, and Vision Insurance: Inclusive of prescription coverage and telehealth services.
  • Flexible Spending Options: Choose from Health Savings Account (HSA) and Health Reimbursement Arrangement (HRA) for efficient healthcare expense management.
  • Supplemental Health Coverage: Options available for Accident, Critical Illness, and Hospital Indemnity insurance.
  • Dependent Care Flexible Spending Account: Utilize pre-tax dollars for eligible dependent care expenses.
  • Voluntary Disability Coverage: Options for short-term and long-term disability insurance.
  • Fertility and Family Building Support: Resources available through our partnership with Carrot.
  • Life and AD&D Insurance: Coverage options for personal and family protection.
  • Free Counseling Services: Access to resources for emotional and financial wellbeing.
  • Education Assistance: Support for professional development through tuition reimbursement.
  • Continuing Education Resources: Access to a library for ongoing professional growth.
  • Charitable Giving and Volunteer Programs: Opportunities for community engagement and support.
  • Employee Referral Bonus: Incentives for referring qualified candidates.
  • 401(k) Plan with Company Match: Retirement savings plan with employer contributions.
Qualifications

Essential Skills and Competencies
  • Professionalism - Ability to maintain a positive and professional demeanor.
  • Effective Communication - Demonstrates active listening and clear expression in interactions.
  • Customer Service Orientation - Anticipates and meets the needs of patients and providers.
  • Team Collaboration - Works effectively both independently and as part of a team.
  • Quick Learning Ability - Learns healthcare front desk tasks with speed and accuracy.
  • Multitasking Skills - Manages multiple tasks in a fast-paced environment.
  • Attention to Detail - Ensures thoroughness and accuracy in all tasks.
  • Intermediate Computer Skills - Proficient in standard office software applications.
  • Dependability - Reliable and responsible in all duties.
  • Integrity and Confidentiality - Adheres to ethical practices and respects patient privacy.
Required Education and Experience
  • High School Diploma or GED
  • 1 - 2 years of experience in an administrative or front desk role, preferably in healthcare (not mandatory)
Equal Employment Opportunity Statement
IVX Health is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We make employment decisions based on business needs and individual qualifications without regard to any legally protected status.