Patient Care Coordinator

2 weeks ago


Lansdale, Pennsylvania, United States option companion care Full time
Job Description

We are seeking a compassionate and patient individual to join our team as a Client Care Manager. In this role, you will work collaboratively with patients to determine their medical needs, develop the best course of action, and oversee their treatment plans, ensuring each client receives high-quality, individualized care.

Key Responsibilities
  • Provide coordinated care to patients by developing, monitoring, and evaluating their home health care plans.
  • Ensure a high level of care for the patient given by the home health aides.
  • Schedule agency home health care aides accordingly and ensure agency aides work their scheduled shift.
  • Manage last-minute calls outs, finding appropriate coverage.
  • Communicate with referral sources and Service Coordinators to provide an excellent customer service experience.
  • Educate patients on their healthcare options and match them to the appropriate caregiver(s).
  • Manage a caseload of 100+ patients.
  • Provide great customer and patient service.
  • Ability to work under pressure.
  • Review the care plan with patients and caregivers.
  • Resolve caregiver and client grievances and complaints.
  • Address over utilization of hours.
  • Report personnel performance issues.
  • Detailed-oriented.
  • Excellent communication skills.
  • A caring and compassionate personality.
  • Ensure caseload retention.
  • Contribute to team efforts by accomplishing related results as needed.
  • Recruit and train staff.
Qualifications
  • High school graduate.
  • 3 years of experience in a Home Care or Service Coordination role.
  • Demonstrated capability maintaining strict confidentiality.
  • Proven ability to generate leads and monitor referrals.
  • Strong typing and computer skills.
  • Comfortable with closing/asking for business.
  • Well-organized, accurate, and attentive to detail.
  • Excellent communication, public relations, and follow-up skills.
  • Experience with HHA Exchange and EVV.
Benefits
  • Flexible scheduling.
  • Competitive compensation.
  • Career advancement.

Our mission at Option Companion Care is to provide quality care to people at all stages of life that need assistance and prefer the comfort and familiarity of their own home. Our compassionate, experienced caregivers help our patients enjoy a higher quality of life and cultivate a sense of confidence and satisfaction that transcends the ordinary client/caregiver relationship.



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