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Senior Customer Support/Account Representative

4 weeks ago

South Jordan, Utah, United States Compunnel, Inc. Full time
Job DescriptionAs a Senior Customer Support/Account Representative at Compunnel Inc., you will be responsible for handling incoming phone calls to provide support on various service inquiries related to our clients' accounts. You will deliver accurate and efficient responses while consistently meeting department performance metrics. Your support areas will include Cash Management products and services, our client website, Mobile App, and general financial or account-related inquiries. This role is ideal for individuals who are highly professional, career-driven, and committed to delivering World-Class Service.

Key Responsibilities:
  • Handle incoming service calls related to our clients' accounts with accuracy and efficiency.
  • Provide functional support for Cash Management products, our client website, and the Mobile App.
  • Address general account and financial-related inquiries.
  • Contribute to a fast-paced, team-oriented environment.
  • Multi-task and adjust quickly to changes in a dynamic financial service center.

Required Qualifications:
  • College Degree.
  • Previous contact center experience.
  • Ability to work in a fast-paced environment and handle multiple tasks.
  • Strong communication skills and customer service orientation.
  • Ability to adjust quickly to changes in procedures and workload.

Preferred Qualifications:
  • Prior experience in a financial services contact center.
  • Knowledge of our products and services.

Company DescriptionCompunnel Inc. is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. We offer contingent and permanent workforce solutions, including temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele, which includes Fortune 500 companies of diverse industry segments. As a national service provider in the US, we serve our customers across all major states and regions, generating numerous job opportunities for prospective employees in their preferred locations of choice. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.