Investment Banking Customer Support Specialist

2 weeks ago


South Jordan, Utah, United States Russell Tobin Full time

Job Title: Customer Support Representative

We are seeking a highly motivated Customer Support Representative to join our team at Russell Tobin.

Responsibilities:

  • Engage with internal clients through both inbound and outbound phone calls to provide initial and ongoing support during account opening and throughout the account lifecycle.
  • Deliver exceptional service to internal clients and establish relationships with them to provide solutions adhering to internal policies and procedures.
  • Address issues promptly and effectively, maintaining success in a changing environment.

Requirements:

  • Willingness to work in a phone-based internal client interaction environment.
  • Strong verbal and written communication skills with individuals at all levels, internally and externally.
  • Ability to demonstrate confidence when providing solutions to internal clients.
  • Exceptional critical thinking skills and problem-solving ability, personal accountability, ownership, and professionalism.
  • Quick learner with the ability to apply knowledge and apply concepts to real-life situations.
  • Teamwork and ability to work independently.
  • Proficiency in MS Office tools including Outlook, Excel, Word, and PowerPoint.

Benefits:

  • Comprehensive healthcare coverage (medical, dental, and vision plans)
  • Supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity)
  • 401(k)-retirement savings
  • Life & disability insurance
  • Employee assistance program
  • Legal support
  • Auto, home insurance, pet insurance, and employee discounts with preferred vendors.

Language: English



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