Customer Service Representative

1 day ago

Shawnee, Oklahoma, United States BancFirst Corporation Full time
Job Summary

BancFirst Corporation is seeking a highly skilled Customer Service Telebanker to join our team. As a Customer Service Telebanker, you will be responsible for providing exceptional customer service to our clients through phone interactions.

Key Responsibilities
  • Interact with customers by phone to resolve their inquiries and concerns.
  • Enhance customer satisfaction by warmly greeting, engaging, and developing good professional relationships with customers.
  • Efficiently process telephone requests, including but not limited to, stop payments, balance inquiries, account transfers, check orders, and account reconciliation.
  • Provide accurate account maintenance and ensure that customer information is up-to-date.
  • Practice security procedures and protect customer confidentiality and privacy.
  • Assist with other job-related duties or special projects as requested by supervisor/manager.
Requirements
  • Customer service orientation with effective problem-solving abilities and the ability to maintain composure and convey a positive attitude while interacting with customers and internal team members.
  • Outstanding listening and communication skills, both written and verbal.
  • Ability to handle customer questions and concerns with efficiency and diplomacy.
  • Proficiency with Microsoft Office and knowledge of, or the ability to quickly learn banking software applications.
  • Knowledge of, or ability to quickly learn BancFirst products, services, policies, procedures, as well as, federal guidelines relating to banking.
  • Ability to maintain confidentiality, follow directions, and apply proper policies, procedures, and guidelines.
  • Detail-oriented and able to manage multiple tasks.
  • Strong attention to detail with high concern for data accuracy.
  • Developed critical thinking and decision-making skills.
  • Flexibility in work schedule - Call center hours are 7 a.m. to 10 p.m. Monday through Friday, Saturday 8 a.m. to 10 p.m., Sunday from noon to 10 p.m., and some holidays.
  • Demonstrated good attendance and punctuality.
  • Regular and consistent attendance is an essential function of this position.
Preferred Skills
  • Bilingual (Spanish) a plus.
Physical Requirements
  • Constant use of computer screens.
  • Ability to operate a computer keyboard, use hands to fingers, handle or feel, reach with hands and arms, and talk, see, or hear.
  • Intermittently standing, stooping, bending at the waist, walking, kneeling, or crouching.
  • Ability to sit and/or stand for long periods of time during the workday.
  • Long periods of typing and repetitive motion.
  • Ability to lift and/or move and carry 10 pounds.

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