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Retail Operations Supervisor

2 months ago


Shawnee, Oklahoma, United States CNG Holdings, Inc Full time
Position Title: Retail Operations Supervisor

Job Overview:

Core Responsibilities:

As a pivotal member of our financial services team, you will play a crucial role in enhancing the lives of our customers and the communities we engage with.

Your role as a Retail Operations Supervisor will involve being a key representative of CNG Holdings, Inc., embodying our values and commitment to service excellence.

Your primary focus will be on delivering exceptional customer experiences while ensuring compliance with industry regulations.


Key Responsibilities:

1. Engage with customers to provide comprehensive information about our product offerings, ensuring they receive tailored solutions that align with their needs.

2. Address customer inquiries and concerns, escalating issues to higher management when necessary to maintain service quality.

3. Conduct proactive outreach to customers through sales and follow-up calls, adhering to established operational guidelines.

4. Utilize effective communication skills to clarify customer information and resolve complaints, ensuring a supportive environment.

5. Manage cash handling processes, including maintaining a secure cash drawer, processing transactions, and balancing daily receipts.

6. Ensure compliance with all relevant regulations and company policies, completing required training and documentation in a timely manner.

7. Perform additional tasks as assigned to support overall store operations.


Qualifications:

- High school diploma or equivalent required.

- A minimum of one year of experience in sales, customer service, or cash management is preferred.

- Strong interpersonal skills with a focus on customer satisfaction.

- Proficiency in Microsoft Office applications.

- Ability to manage multiple tasks effectively in a fast-paced environment.

- Reliable transportation and a valid driver's license are necessary for travel between locations.


Physical Requirements:

- Work environment may include retail and office settings.

- Frequent cash handling and extended periods of standing may be required.

- Ability to lift up to 50 lbs with or without reasonable accommodations.


Commitment to Diversity:

CNG Holdings, Inc. is dedicated to fostering a diverse workforce. We are an Equal Opportunity/Affirmative Action Employer, committed to making hiring decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, or any other protected class.

This job description is intended to provide a general overview of the role and is not an exhaustive list of all responsibilities and skills required.