Hotel Room Service Specialist

1 week ago


Warwick, Rhode Island, United States Coury Hospitality LLC Full time
Job Overview

POSITION SUMMARY:

The primary responsibility of the Room Attendant is to ensure that all areas of the hotel are maintained to the highest standards of cleanliness, thereby enhancing the overall guest experience. This role includes reporting maintenance issues and addressing guest requests or concerns while ensuring the privacy and security of all guest accommodations.

WORK ENVIRONMENT:

This position is primarily based in guest rooms, service corridors, and the housekeeping office. The role may require working in:

  • Variable temperature conditions (including extreme heat or cold).
  • Different noise levels.
  • Environments with potential fumes or odors.
  • Areas with dust or mite hazards.
  • Proximity to cleaning chemicals.
  • Surroundings that may include bio-hazards.

KEY RESPONSIBILITIES:

The Room Attendant will:

  • Thoroughly clean and sanitize assigned guest rooms, including bathrooms.
  • Dust and polish furniture; vacuum carpets, area rugs, drapes, and upholstered items; make beds and change linens; sweep, mop, and wash floors; collect debris and empty waste containers.
  • Perform spot cleaning of walls and doors as necessary.
  • Organize and tidy guests' personal items when needed.
  • Maintain cleanliness in public areas as required.
  • Restock towels and essential supplies in guest rooms, ensuring correct placement of toiletries and amenities.
  • Utilize appropriate cleaning agents for various surfaces, adhering to safety and sanitation regulations.
  • Possess complete knowledge of equipment maintenance and usage, ensuring it is used correctly.
  • Keep carts and linen storage areas organized and safe.
  • Report any maintenance issues to ensure guest satisfaction.
  • Safeguard keys assigned to them.
  • Return lost and found items to the housekeeping office for logging.
  • Follow all company policies and procedures, particularly those related to safety and sanitation.
  • Report any accidents, injuries, or unsafe conditions to management.
  • Maintain a professional appearance and adhere to uniform standards.
  • Understand emergency procedures relevant to the housekeeping department and the hotel.
  • Be available to work evenings, weekends, and/or overtime as needed.
  • Additional tasks may be assigned based on operational needs.

QUALIFICATIONS:

  • Strong organizational skills.
  • Ability to follow instructions with precision.
  • Capability to work independently with minimal supervision.
  • Consistent attendance and punctuality.
  • Professional grooming and appearance.

EXPERIENCE:

Previous experience in housekeeping is preferred but not mandatory.


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